Sales Ops Program Mgr

Job Summary

A Business Operations professional plays a pivotal role, tasked with streamlining and optimizing business processes to ensure maximum efficiency and effectiveness. The individual will be responsible for the overall management and support of the business team, providing strategic insights and operational excellence that drive revenue growth. This role requires a keen analytical mindset, a deep understanding of business strategies, and the ability to foster collaboration across various departments. In addition to the foundational responsibilities, the individual will be expected to:

• Develop and implement process improvements to enhance productivity.
• Forecasting and performance tracking. 
• Monitor and analyze key metrics to identify trends and areas for improvement.
• Ensure the alignment of business strategies with company goals.
• Maintain and optimize the Customer Relationship Management (CRM) system.
• Train staff on CRM best practices to ensure accurate data entry and usage.
• Generate reports and analytics from CRM data to support strategic initiatives.

Job Requirements

CRM Management

• Maintain and optimize the Customer Relationship Management (CRM) system.
• Train sales staff on CRM best practices to ensure accurate data entry and usage.
• Generate reports and analytics from CRM data to support sales strategy.

Sales Forecasting and Reporting

• Prepare and present regular sales forecasts to senior management.
• Develop and maintain sales performance dashboards.
• Analyze sales data to provide actionable insights and recommendations.

Strategic Planning and Support

• Collaborate with sales leadership to formulate and execute sales strategies.
• Assist in the development of sales training programs.
• Support the sales team with tools and resources to enhance their performance.

Cross-Functional Collaboration

• Work closely with marketing, finance, and product teams to align sales initiatives.
• Coordinate with operations and logistics to ensure seamless order fulfilment.
• Facilitate communication between sales and other departments to ensure cohesive strategy execution.

Education

Experience

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 6+ years of experience in sales operations or a similar role.
• Proven track record of success in sales process optimization and CRM management.

Technical Skills

• Proficiency in CRM software and other analytical tools. 
• Strong analytical skills and ability to generate actionable insights from data.
• Advanced knowledge of Excel and other data analysis tools.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively across departments.