Senior Software Engineer
Microsoft
Senior Software Engineer
Microsoft
Builds workplace software, PCs and cloud services
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Strategic Workload Acceleration Team (SWAT) is a highly technical team, within the Customer Experience Architecture team, that accomplishes three strategic goals: 1) Work directly with our most strategic customer projects worldwide to ensure they are successful on the platform 2) Ensure our engineering teams fully understand the end-to-end technical details of their services through the eyes of our customers and 3) Share best practices with the larger Customer Success community worldwide.
The Senior Software Engineer role in Strategic Workload Acceleration Team (SWAT) will drive architectural and programmatic oversight for strategic initiatives, aligned with Microsoft’s priorities around AI innovation and enhancing platform resiliency. By providing depth of insight for architecture improvement and innovation, this role is critical in planning and driving execution of strategic programs that deliver on CE&S mission and operational goals.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Copilot & AI Solution Development
Design, build, and deploy Microsoft Copilot extensions, plugins, and custom copilots using Microsoft Copilot Studio, Microsoft Graph, and Azure AI services.
Implement LLM‑based workflows using Azure OpenAI, including prompt engineering, retrieval‑augmented generation (RAG), and tool/function calling patterns.
Develop backend services, APIs, and orchestration logic required to integrate Copilot experiences with enterprise systems.
Extend agents with MCP servers, connectors (OpenAPI/REST), and workflows. Engineer tool schemas and descriptions, so models call them reliably. Choose the right auth model per tool: user-delegated or maker credentials, Entra SSO/OBO, managed identity and federated credentials.
Select and configure models (GPT, Claude, and other supported models) per agent and task to balance quality, latency, and cost, and design within platform limits such as timeouts, payload sizes, and throttling.
Ground Copilot and agent responses in enterprise data (SharePoint, Dataverse, Azure SQL, Azure AI Search, Copilot connectors, and Work IQ) using permission‑aware retrieval, citations, and defined fallback behavior when knowledge is insufficient.
Build autonomous agents triggered by events, schedules, and system updates, with human‑in‑the‑loop approvals, escalation paths, and safe fallbacks when an agent cannot resolve.
Engineering & Architecture
Build secure, scalable solutions using .NET, Python, JavaScript/TypeScript, and modern cloud‑native architectures.
Integrate Copilot solutions with Microsoft 365, Teams, Viva, Dynamics, Power Platform, and Line‑of‑Business applications.
Apply best practices for identity, access control, data grounding, compliance, observability, and performance.
Customer & Partner Engagement (MCS Focus)
Work directly with customers to understand business problems and map them to Copilot‑enabled solutions.
Prototype and deliver proofs of concept (POCs) and production solutions in collaboration with Microsoft Consulting Services (MCS) teams.
Provide technical leadership in workshops, design sessions, and solution reviews.
Responsible AI & Quality
Implement Responsible AI, security, privacy, and compliance standards across Copilot solutions.
Perform code reviews, testing, and performance tuning to ensure high‑quality and reliable deliveries.
Continuously evaluate new Copilot and Azure AI features and guide their adoption.
This is a hands-on technical role spanning across design, build, and production deployment on customer projects with a focus on issue resolution to remove customer production blockers. Candidates are expected to comfortably switch from a whiteboard to hands-on engineering.
The ideal candidate will have a breadth of knowledge across cloud computing topics and Azure, as well as specialist hands-on depth expertise across GenAI and platform services.
Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft builds workplace software, operating systems and cloud infrastructure for consumers, businesses and government agencies, from small organizations to global enterprises. Microsoft 365 combines Word and Excel with Teams communication and Copilot AI features, while Windows runs PCs and Surface supplies the company's own computers. Azure rents computing capacity, storage and databases to build and run web applications. Microsoft also sells Xbox consoles and games, collecting revenue through software licenses, subscriptions, usage charges and product sales. Founded in 1975 by Bill Gates and Paul Allen, Microsoft is headquartered in Redmond, Washington.
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