Quality Site Specialist
Amazon
Quality Site Specialist
Amazon
Sells products online and rents cloud computing
The Quality Site Specialist serves as a strategic program manager focused on driving site-level quality excellence within Amazon's operations. This role bridges the gap between strategic quality initiatives and operational execution, working closely with quality teams, site leadership, and operations to implement and sustain quality improvements. The position requires strong analytical capabilities, proven program management expertise, and the ability to influence without authority to drive measurable quality improvements across all workflows.
Key job responsibilities
- Lead implementation of site-wide quality improvement initiatives
- Perform root cause analysis and develop corrective action plans for quality issues
- Partner with site leadership and operations to drive quality excellence
- Conduct data analysis to identify trends and improvement opportunities
- Manage multiple quality projects from inception to completion
- Develop and maintain quality metrics dashboards and reporting systems
- Perform regular Gemba walks and side-by-sides to understand ground-level operations
- Create and deliver quality-related training materials and best practices
- Drive standardization of quality processes across all shifts and departments
- Own program-level communication and metrics reporting for quality initiatives
- Apply process improvement methodologies (e.g., Lean, Six Sigma) to optimize workflows
- Identify and mitigate quality-related risks, ensuring compliance with standards
- Bachelor's degree in Engineering (any domain), Operations, Business Administration, or a related field
- Experience leading cross-functional projects and implementing strategic initiatives
- Experience in verbal and written communication for executive level leaders
- 5+ years of experience in program/project management, quality management, or operations
- Demonstrated analytical and problem-solving skills with proficiency in data analysis tools (Excel, SQL)
- Track record of delivering measurable results through process improvement projects
- Experience with quality management systems and continuous improvement methodologies (e.g., Lean, Six Sigma)
- Project Management Professional (PMP) or equivalent certification
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Six Sigma Green Belt/Black Belt certification or other quality management certifications
- Experience in manufacturing, logistics, or e-commerce operations environment
- Prior experience leading quality programs in a high-volume, fast-paced environment
- Knowledge of statistical process control (SPC) and quality management systems
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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