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Skadden

Global law firm handling cross-border M&A

Facility Management Supervisor

Facilities ManagementConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • Knowledge of facility management operations, procedures, and best practices, preferably within a professional services or law firm environment.
  • Current knowledge of industry trends, building operations, and service delivery standards.
  • Thorough knowledge of relevant firm computer software programs and operational systems, with the ability to learn new software and operating systems quickly. Relevant systems may include Outlook, Excel, PowerPoint, Workday, PS Ship, FMI Workplace or similar ticketing platforms, Computer Aided Facility Management (CAFM) systems, Building Management Systems (BMS), Angus, Molex lighting systems, and Genia HVAC systems.
  • Ability to supervise a blended team of internal staff and external vendor personnel and ensure service expectations, attendance standards, and firm policies are consistently upheld.
  • Experience supporting automated processes and using technology to manage workflows, equipment, and service requests.
  • Ability to lead training initiatives and help maintain and improve departmental process documentation.
  • Knowledge of annual budget processes and ability to manage departmental resources responsibly.
  • Ability to handle complex issues requiring independent judgment, sound decision-making, and appropriate escalation.
  • Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
  • Strong leadership and accountability skills, including the ability to supervise staff, delegate effectively, enforce policies, and address performance and attendance issues with professionalism and consistency.
  • Strong operational judgment and problem-solving skills, including the ability to work independently, troubleshoot issues in real time, manage competing priorities, and take appropriate action in a fast-paced environment.
  • Strong communication and relationship management skills, including the ability to work effectively with internal clients, building staff, vendors, and team members at all levels.
  • Strong organizational and technical skills, close attention to detail, and the ability to manage multiple workflows, maintain confidentiality, use departmental systems effectively, and support process improvement and training.
  • High school diploma or equivalent.
  • At least eight years of related experience and four years of supervisory experience, including experience with performance management evaluations.
  • Relevant experience in facilities, office services, workplace operations, or a similar function within a law firm, professional services, or another fast-paced client-facing environment.

Responsibilities

  • Supervise the daily activity of department personnel during the evening shift and ensure operational needs are met in a timely, efficient, and service-oriented manner.
  • Serve as the primary onsite supervisor for approximately 25 staff members, including a core group of firm employees and external vendor personnel.
  • Oversee second-shift facilities operations, including event breakdown, room resets, mail and supply support, and other departmental services required to maintain a high-quality office environment.
  • Ensure accurate and timely responses to requests for departmental services and escalate issues as appropriate.
  • Monitor time, attendance, overtime, and timesheet reporting to ensure accuracy and compliance with firm policies and procedures.
  • Enforce departmental and firm policies and serve as the go-to resource for staff regarding attendance, scheduling, operational questions, and day-to-day issue resolution.
  • Work closely with building staff and external vendors, including Swiss Post, to coordinate services and maintain continuity of operations.
  • Provide hands-on leadership to the team, working alongside staff as needed to support departmental workflows and address service needs.
  • Coordinate and oversee department projects, day-to-day operations, and long-range plans.
  • Recommend and implement changes and improvements in methods, procedures, and workflows to enhance efficiency, service delivery, and operational effectiveness.
  • Develop, communicate, and maintain departmental guidelines, procedures, and documentation, including refreshing documented processes and training materials as needed.
  • Lead training for team members on department procedures, service standards, and relevant technologies and systems.
  • Maintain current knowledge of firm policies and practices and industry trends, and pursue continued professional development for business services professionals.
  • Participate in interviewing, selection, onboarding, and training of department personnel.
  • Use the firm’s performance management process to communicate expectations, monitor performance, provide coaching, and address performance concerns.
  • Recommend and participate in disciplinary procedures and initiate disciplinary actions in collaboration with the People Team, as appropriate.
  • Manage department finances responsibly and support adherence to budget expectations.
  • Coordinate with internal stakeholders, vendors, and building management to resolve operational issues and support departmental objectives.
  • Use department and building technologies effectively, including CAFM and related operational systems, to monitor work, support service delivery, and improve team performance.
  • Maintain regular and reliable physical presence to support the team, meet with internal clients and vendors, and use onsite equipment.
  • Comply with and understand firm operations, policies, and procedures.
  • Perform other related duties as assigned.

Desired Qualifications

  • Facility management operations, procedures, and best practices within a professional services or law firm environment are preferred.

About the Company

Skadden

Global law firm handling cross-border M&A

Skadden helps corporations, financial institutions, and governments with complex cross-border legal matters. Its practice areas include mergers and acquisitions, capital markets, private equity, finance, corporate restructuring, tax, insurance, and government enforcement, plus international litigation and arbitration. In London, the firm draws together UK, European, and US capabilities to handle M&A (including Takeover Code), financial services regulation, EU competition, employment, IP, IT, data protection, and cybersecurity. The goal is to provide high-quality legal guidance and representation for multinational matters, helping clients navigate regulation, manage risk, and reach business objectives.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
1948

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