About the Role: 

Brightline is a premier national youth mental health provider and brings virtual and in-person care to families, when and where they need it. We are seeking an exceptional Office Manager who will be a key leader to build and lead our inaugural location in the greater New York City market (near Brooklyn) and the first of many “brick and mortar” clinic launches in the coming years. 

Why You Are Excited About Us: 

You embrace a startup environment and have experience as an administrator/operator/office manager who is passionate about upholding world-class customer (member) service and patient care, supporting clinicians with administrative needs, and ensuring the clinic and staff represent the vision and mission of the organization. This is a full-time, in-person position where you’ll be supporting both in-person and virtual-only clinicians, and our clinic will open from Monday to Saturday, so you’ll have flexibility to tailor a five-day work week that will include Saturday workdays at least twice a month. 

• Office (Clinic) Administration 

  • Serve as the primary leader of customer (member) service needs, including but not limited to scheduling and rescheduling, resolving of copays and receivables, managing equipment/office supply inventory and operational expenses, and ensuring the clinic look-and-feel is always an optimal environment for members and clinicians

  • This is our first “brick and mortar” location, and in partnership with centralized support resources, you will get to set up the clinic from scratch with tasks including but not limited to setting up technology, furnitures and appliances, and necessary office supplies

  • Serve as a primary point of contact for emergency evacuations, utility companies, landlord and property management, and local vendors

  • Organize and deliver training as it relates to customer service standards, operational processes, and/or new systems and tools

• Clinician Support

  • Become an expert with our internal platforms (e.g. EHR, scheduling tool, CRM) and remove bottlenecks that get in the way of member care

  • Active participant in discussions to drive optimal productivity: support development of scheduling template, ensure prospective members get admitted in a timely fashion, and partner with all clinicians to ensure members’ treatment compliance

• KPI Accountability

  • You own clinic EBITDA through being a strong influencer with clinician productivity and full ownership around operational expenses 

  • You own member and clinician satisfaction

Why We Are Excited About You:

• Bachelor’s degree in Healthcare Administration, Business, or equivalent required

• 5+ years of experience in leading operations or managing a healthcare office; mental health experience not necessary but preferred

• Previous experience with setting up new clinics (“DeNovos”) and building teams, processes, and customer service standards from the beginning strongly preferred

• Previous leading leading, training, and elevating front-line administrative staff 

• Knowledge of local, state, and federal regulations related to the location of the clinic. 

• Strong analytical skills in making data-driven decisions and quickly understanding dashboards and other business intelligence tools

• Ability to influence cross-functionally and be an effective thought partner for peers and centralized support leaders

• Ability to build strong relationships with a range of external and internal stakeholders 

• Passion for our mission to redefine behavioral health for children and their families

• Outstanding written and verbal communication to influence and inspire teammates

• You are located within a daily commutable distance to Brooklyn or Long Island- Nassau County

Total Rewards 

Insurance:

• Comprehensive Insurance: Medical, Dental, Vision, Long Term Disability, Life Insurance, Flexible Spending Account (FSA)

Time off:

• 12 Paid Holidays + 3-4 Weeks of Vacation + Paid Sick Days + Parental Leave 

Stipends/Reimbursements:

• Professional Development Reimbursement

• Health and Wellness Stipend

Financial Wellness:https://www.teentherapycentersv.com/

• 401k

In-Person Role:

• Position will require on-site presence to demonstrate hands-on leadership 

• Occasional weekend hours as our clinic will open on Saturdays

• Occasional travel outside NY as needed

Community:

• Community-focused culture

• New York Brightspot to connect with other local Brightline employees

• Company wellness events

Compensation Philosophy:

• At Brightline, we have built a total rewards philosophy that includes fair, equitable, competitive, and geo-based compensation that is performance and potential-based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $75,000-$90,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon.  We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected. 

About Brightline

Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive. 

Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.