Learning and Development Senior Specialist

JOB RESPONSIBILITIES

Training Design & Content Development

Design and develop training programs, presentations, facilitator guides, learning materials, exercises, and assessments.

Translate business processes, SOPs, products, and technical knowledge into engaging and easy-to-understand training content.

Develop interactive learning experiences using classroom activities, simulations, case studies, videos, and digital tools.

Regularly review and update training materials to reflect business changes and evolving learning needs.

Onboarding & Induction

Design and deliver structured onboarding programs covering Bosta's business model, products, services, processes, values, and culture.

Coordinate functional onboarding with department leaders to ensure new joiners acquire essential business and role-related knowledge.

Assess onboarding effectiveness and employees' knowledge readiness.

Internal Functional & Behavioral Training

Design and deliver regular training programs across Commercial, Operations, Customer Experience, and other business functions.

Facilitate behavioral training covering communication, teamwork, customer centricity, problem-solving, and supervisory skills.

Partner with internal subject matter experts to develop and deliver technical and functional training.

Conduct refresher training following changes in products, systems, processes, or policies.

Knowledge Transfer & Internal Learning

Build and maintain a structured library of training content and learning resources.

Facilitate knowledge-sharing sessions and cross-functional learning initiatives.

Support internal trainers and subject matter experts through Train-the-Trainer activities.

Contribute to structured learning paths that support employee development and internal promotions.

Training Effectiveness & Reporting

Execute the internal training calendar and ensure timely program delivery.

Conduct pre- and post-training assessments to measure learning outcomes. 

Evaluate training effectiveness through participant feedback and follow-up with line managers.

Maintain accurate training records and report training coverage, completion, and effectiveness.

QUALIFICATION & EXPERIENCE

• Bachelor's degree in Human Resources, Business Administration, Education, or a related field.
• 3–5 years of experience in corporate training, instructional design, or Learning & Development.
• Proven hands-on experience in both training content development and training delivery.
• Strong facilitation, presentation, and communication skills in Arabic and English.
• Proficiency in PowerPoint and training design tools such as Canva, Articulate, or equivalent platforms.
• Ability to simplify complex business and technical information into practical learning materials.
• Experience in technology, e-commerce, logistics, retail, or fast-growing organizations is preferred.
Competencies
• Instructional Design & Content Development
• Training Facilitation & Presentation
• Communication & Storytelling
• Business Understanding & Learning Agility
• Creativity & Digital Learning Tools
• Stakeholder Collaboration