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Carilion Clinic

Non-profit health system delivering comprehensive care

Emergency Room Communication Specialist - New River Valley Medical Center

Clinical Support & Patient AdministrationUpdated on Nov 9
Full-timeChristiansburg, VA, USA$17.39 - $24.35In-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Medical terminology experience is required.
  • Basic computer and typing skills, including use of Windows applications, are required.
  • The ability to function independently is required.
  • Effective interpersonal, communication, and teamwork skills are required.

Responsibilities

  • Coordinate emergency department communications and take responsibility for telephone and/or radio call intake.
  • Communicate and collaborate with appropriate disciplines to facilitate timely and efficient EMS assignments under established policies and procedures.
  • Receive and send communications by telephone, fax, intranet, and radio.
  • Record information in EPIC and Teletracking.
  • Take inbound EMS calls and relay information to the physician of record, lead emergency department physician, and/or emergency department lead clinical team leader.
  • Pass medical care information and instructions back to inbound EMS agencies based on protocols or direct physician orders.
  • Prioritize incoming calls according to whether they are emergency or non-emergency and communicate with stakeholders to make decisions about patient placement and required interventions.
  • Page or call consultants and others as needed, monitor pending communications and requests, and distribute cellular devices to physicians and staff during shifts.
  • Facilitate communication among physicians, licensed independent practitioners, emergency department clinical team leaders, staff, and outside entities on matters related to patient care.
  • Facilitate communication with the management team and clinical team leaders as needed.
  • Maintain EMS drug box inventory and oversee replacement of used or expired drug boxes.
  • Enter bed requests in Teletracking and update EPIC with status changes.
  • Participate in basic performance improvement activities and unit-level cost containment measures, and promote a safe and aesthetically maintained unit environment.

Desired Qualifications

  • EMT or Paramedic certification is preferred.

About the Company

Carilion Clinic

Non-profit health system delivering comprehensive care

Carilion Clinic is a non-profit health care system in Virginia that serves about one million people through a network of hospitals, outpatient specialty centers, and primary care practices. It delivers care via multi-specialty physician teams that collaborate to put the patient first, aiming to improve outcomes and quality of care while advancing medical education and research. Its approach centers on integrated care across a broad regional network, combined with ongoing teaching and clinical studies. This makes it different from many competitors by pairing patient-focused, outcome-driven care with a strong emphasis on education and research within a nonprofit framework. The company’s goal is to provide high-quality health care, improve patient outcomes, and advance medical knowledge through education and research.

Company size
5,001-10,000
Company stage
Grant
Total funding
$310K
Headquarters
Roanoke, VA
Founded
1976

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