Account Manager - Cross-Border, Marketplace

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

About The Team

You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities

• Identify and acquire new Chinese sellers, guiding them through the full onboarding process and shop setup
• Build and maintain long-term partnerships with both large brands and small, innovative sellers, ensuring their success on the platform
• Support sellers in leveraging platform tools, services, and programs to grow their business and expand across categories
• Analyze market trends, competitor activity, and internal performance data to identify opportunities for seller growth and optimization
• Collaborate with Product, Operations, Category, and Marketing teams to deliver practical, seller-focused solutions
• Track and achieve KPIs for seller acquisition, activation, and account growth
• Collect and share seller feedback with internal teams to inform platform enhancements and service improvements

Qualifications

• Approximately 3 years of experience in cross-border e-commerce seller acquisition, merchant operations, or related fields; candidates with proven experience building seller ecosystems from scratch (0→1) or successfully launching new sellers are preferred.
• Fluent in English, with the ability to use it as a working language for both written and daily communication.
• Excellent communication and negotiation skills, capable of establishing long-term, trusted relationships with Chinese sellers and driving mutually beneficial business outcomes.
• Familiarity with Chinese cross-border e-commerce regulations, taxation, and logistics systems; candidates with an international perspective are a plus.
• Basic data analysis skills, with the ability to identify problems through data and implement actionable improvement plans.
• Results-oriented with a strong sense of ownership; able to proactively drive business goals in a fast-paced environment and experience in process optimization and standardization.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.