Dispatch & Returns Coordinator

Overview

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

It is the responsibility of the Warehouse Associate to work with the shipping team to assure that all product is gathered and loaded onto trucks as needed.

Responsibilities

Dispatch & Route Coordination

• Coordinate and schedule all outbound deliveries and shipments, including company driver routes, LTL, full truckload (FTL), and third-party carrier shipments.
• Plan, schedule, and coordinate daily routes and assignments for company drivers based on deliveries, pickups, customer requirements, geographic considerations, and operational priorities.
• Dispatch drivers throughout the day and coordinate additional delivery and pickup requests as needed.
• Communicate daily routes, schedules, priorities, and changes to drivers in a timely and accurate manner.
• Receive driver check-in calls and provide instructions regarding next stops, pickups, deliveries, or route changes.
• Monitor driver routes and schedules to help ensure deliveries and pickups are completed within established timelines.
• Maintain accurate dispatching documentation, route schedules, driver assignments, and delivery/pickup records.
• Coordinate with warehouse personnel to ensure orders, materials, and returns are properly prepared and available for scheduled routes.
• Communicate with customers, vendors, drivers, warehouse personnel, and internal departments regarding delivery and pickup schedules.
• Address scheduling conflicts, delays, missed deliveries, and other route-related issues by providing solutions or escalating as appropriate.
• Adjust driver routes and priorities throughout the day based on changing business needs, emergency requests, cancellations, or delays.
• Identify opportunities to improve route efficiency, driver utilization, delivery timelines, and overall transportation processes
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Returns & Warehouse Coordination

• Coordinate the warehouse returns process, including receiving, documenting, inspecting, organizing, andtracking returned materials.
• Maintain the designated returns area and ensure materials are properly labeled and segregated according todisposition status.
• Coordinate with internal departments and vendors to determine appropriate disposition of returned materialsand ensure timely processing.
• Track open returns and follow up on items pending evaluation, vendor review, credit, replacement, or finaldisposition.
• Assist with shipping documentation, call tags, BOLs, inventory transactions, and other returns-related activities.
• Other duties as assigned.

Qualifications

Experience & Education:

• High School diploma or GED required.
• Additional education, training, or coursework in logistics, supply chain, business administration, or a related field preferred.
• Bilingual Spanish/English preferred.
• 2+ years of experience in dispatching, logistics, transportation, warehouse operations, customer service, or a related field preferred
• Previous experience scheduling drivers or coordinating delivery/pickup routes preferred
• Previous receiving, inventory, or warehouse experience preferred.
• Experience with returns, RMA processes, or material disposition preferred.
• 2+ years of experience using an ERP system preferred.
• Strong Microsoft Office skills, particularly Excel, Word, and Outlook.
• Experience maintaining accurate records, logs, schedules, and operational documentation.
• Strong organizational and prioritization skills with the ability to remain calm under pressure.
• Excellent written and verbal communication skills.

Working Conditions & Physical Demands:• Majority will be an inside office environment.• Regularly required to stand or sit and move about the facility. 

Materials and Equipment Used: Office Equipment and CRM/SAP System

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.EEO StatementEqual Opportunity EmployerSonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.