All Accor

Global hotel management, franchising, loyalty program

Front Office Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeBhubaneswar, Odisha, IndiaNo salary listedIn-person

About the Job

Requirements

Strong process orientation.
Strong leadership abilities and organizational skills.
Entrepreneurial mindset and ability to think creatively.
Ability to drive change and identify operational efficiencies and synergies across the network.
Ability to take ownership of projects and expand the scope of responsibilities.
At least 8 years of experience, including 2 to 3 years in a similar role.
Strong operational and technical knowledge.
Successful pre-opening experience and a track record are advantageous.

Responsibilities

Deliver functional expertise, creativity, and entrepreneurial leadership to meet operational business needs.
Achieve optimum operating results while providing guests with a high level of service and satisfaction.
Communicate key drivers of guest satisfaction for the brand’s target customers.
Ensure guest-oriented and innovative operational approaches that maintain high service standards.
Improve Voice of Guest scores and guest satisfaction, emphasizing innovative ways to continually improve results.
Represent Accor as an ambassador to enhance the company image and market reputation.

Desired Qualifications

Successful pre-opening experience and a track record.

Job Description

WHAT YOU WILL BE DOING:

Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
Act as an Accor Ambassador aiming to enhance the company image and market reputation.

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

Strong process orientation.
Strong Leadership abilities and organizational skills.
Entrepreneurial, thinks out of the box.
Able to drive change and look for operational efficiencies/synergies across the network.
Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
Minimum 8 to 10 years of experience of which at least 2 to 3 years in similar role.
Strong Operational/Technical Knowledge.
Successful Pre-opening experience & records a distinct advantage.

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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