Automated Workflow Product Owner

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.  

We are looking for candidates who live within a commutable drivable distance to our offices in Raleigh, NC or Phoenix, AZ.  

The Automated Workflow Product Owner is responsible for ownership and delivery of an assigned set of Appian workflow products and use cases supporting banking operations. This role manages the product lifecycle from intake and business requirements gathering through development, testing, release readiness, adoption, and ongoing optimization, with accountability for realizing business outcomes. The Product Owner partners with business stakeholders and technology teams to align priorities, translate operational needs into clear user stories and acceptance criteria, manage and prioritize the product backlog, and coordinate delivery. The Product Owner ensures solutions address business requirements and applicable risks and controls. The role tracks product performance and business outcomes to improve workflow efficiency, user experience, and operational effectiveness. 

Responsibilities & Qualifications

Duties & Responsibilities:

• Collaborate with scrum teams to deliver solutions that streamline banking operations - Facilitate daily stand-ups, sprint planning, and retrospective meetings to ensure teams are aligned with delivery goals. Act as the primary liaison between development teams and stakeholders to translate business requirements into technical deliverables. 
   

• Partner with cross-functional teams to implement automation solutions aligned with business objectives - Engage with operations, compliance, and IT teams to identify automation opportunities that drive efficiency. Develop collaborative roadmaps to ensure integration and seamless deployment of solutions. 
   

• Track and report product performance metrics and KPIs, ensuring alignment with organizational goals  

• Create detailed reports on automation success metrics, including efficiency gains and cost reductions. Regularly update stakeholders on progress and performance, proposing adjustments as necessary. 
   

• Support risk management by ensuring automation products comply with relevant legal and compliance regulations. Perform compliance checks during the development lifecycle to mitigate potential risks.  
   

• Conduct day-to-day product management activities, including backlog grooming, user story creation, and sprint planning - Manage and prioritize product backlogs to meet sprint objectives. Draft detailed user stories and acceptance criteria to guide development efforts. 
   

Position Specific Skills:

Knowledge of banking operations, including compliance, risk, and efficiency metrics. 
Experience with Appian or other similar tools in the automation industry. 
 

Qualifications:

Minimum Required Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Business Process Automation. 
 

Preferred Qualifications/Skills:

• Experience owning Appian or similar low-code workflow products, including process discovery, requirements definition, creation of user stories, testing, release readiness, and ongoing enhancements; banking operations experience preferred. 

• Ability to translate business needs into process flows, user stories, and acceptance criteria, and prioritize an Agile backlog based on business value, risk, dependencies, and delivery capacity. 

• Strong stakeholder communication, organization, and time management skills, with the ability to work independently, manage competing priorities, and collaborate with operations, technology, risk, and compliance teams. 

• Ability to track workflow performance, adoption, efficiency gains, and business outcomes to guide product improvements; proficiency in Microsoft Office Suite (Excel, Outlook, Word). 

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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