Vehicle Diagnostics Customer Solution Engineer
No salary listed
Mid
Bachelor's, Master's
Yokohama, Kanagawa, Japan
HybridTravel to customer sites in Japan and overseas, including Europe and the United States, is required.
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- A bachelor's or master's degree in engineering, computer science, automotive engineering, or a related field is required.
- Professional experience in a customer-facing technical role such as solution engineer, technical consultant, application engineer, or systems engineer is required; direct work experience with automotive original equipment manufacturers is desirable.
- Substantial knowledge of software and solution architecture, including cloud-based architecture, system integration patterns, and application programming interfaces, sufficient to discuss solution design with customer engineering teams is required.
- Ability to collect, analyze, and document customer requirements and translate them into scalable solution concepts is required.
- Strong communication, presentation, and stakeholder management abilities with technical and business departments are required.
- Ability to manage multiple customer projects simultaneously is required.
- Ability to travel to customer sites in Japan and overseas, including Europe and the United States, is required.
- Native-level Japanese and business-level English communication skills are required.
Responsibilities
- Serve as the primary technical contact for Japanese original equipment manufacturers and strategic customers regarding Vehicle Information Solutions (VIS).
- Collect, analyze, and structure customer requirements, translating them into clear business requirements and technical specifications.
- Discuss solutions and system integration architecture with customer engineering teams and ensure alignment with VIS product architecture.
- Identify market-specific business opportunities and drive the development of local solutions for the Japanese market.
- Support customer workshops, demonstrations, proof-of-concept work, and pilot projects, and provide technical consulting during sales activities and customer onboarding.
- Coordinate implementation activities to ensure smooth customer adoption and use of the solutions.
- Represent the voice of the customer within the global organization and work with product owners and global development teams to prioritize feature improvements based on customer needs.
- Continuously monitor industry trends, automotive service processes, artificial intelligence use, and competitor activity in the Japanese automotive market.
Desired Qualifications
- Experience with automotive diagnostics, workshop systems, after-sales services, or technical documentation.
- Knowledge of or experience with artificial-intelligence-powered applications and digital assistant technologies.
- Understanding of Microsoft Azure cloud services and modern software architecture.
- Experience in an agile product development environment such as Scrum, Scaled Agile Framework, or a similar methodology.
- Knowledge of data analytics and data-driven services.
- Experience supporting product localization and development of market-specific solutions.
- Understanding of development and procurement processes at Japanese automotive original equipment manufacturers.
About the company
Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Wetzlar, Germany
Founded
2004
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Simplify's Take
What believers are saying
- Heat-pump researchers gain human-factors experience: Bosch's Wernau team tests how concealed fans change perceived noise.
- Retrofits expand the addressable market: Bosch's IDS Ultra fits most existing air-to-air systems.
- Investment funds technical work: February 2026 reporting puts Bosch Home Comfort's 2025 investment near €200 million.
What critics are saying
- Demand remains cyclical: Bosch's February 2026 report says Germany's heating market shrank 14% in 2025.
- Sales coordination stays fragmented: Bosch retains separate brand sales contacts and discount schemes.
- Facilities work extends beyond normal shifts: Bosch's advertised Facility Engineer role requires responding to off-shift emergencies.
What makes Bosch Home Comfort unique
- Regional identities stay distinct: Bosch retains Buderus and licenses the Hitachi and YORK names for its HVAC portfolio.
- Acoustics gets specialized testing: Bosch's Wernau heat-pump laboratory measures noise with 19 microphones.
- Cold-climate heating reaches below freezing: Bosch's IDS Ultra maintains full heating capacity at 5°F.
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Benefits
- Health Insurance
- Paid Vacation
- Remote Work Options
- Flexible Work Hours
- Wellness Program
- Mental Health Support
- 401(k) Retirement Plan