Technical Customer Success Manager - AI Agents
About the job
- Proven experience in a customer success management role, particularly within a B2B software-as-a-service environment.
- Technical aptitude to configure software, troubleshoot issues, and understand integrations and artificial intelligence workflows.
- Ability to solve problems and work effectively under pressure in a fast-paced environment.
- Ability to communicate technical concepts to non-technical stakeholders, both in writing and verbally.
- A proactive ownership mentality for customer service and issue resolution.
- Comfort with technical tools and platforms related to AI agents and integrations.
- Ability to collaborate with cross-functional teams, including engineering when necessary.
- Organizational skills and attention to detail to manage multiple customer accounts and issues simultaneously.
- Manage post-sales processes for B2B software-as-a-service customers, ensuring successful implementation and ongoing support.
- Configure software solutions based on customer requirements, ensuring optimal setup for AI agents and workflows.
- Troubleshoot technical issues and provide timely resolutions to customer inquiries and challenges.
- Collaborate with clients to develop effective AI prompts and integrations that meet their business needs.
- Maintain ownership of customer issues and open items, providing updates and follow-through on resolutions.
- Identify when engineering support is necessary and communicate effectively with the integration engineering team.
- Foster strong relationships with customers to build confidence in the company's solutions and support offerings.
- Document customer interactions and solutions to enhance knowledge sharing within the team.
- Provide training and guidance to customers on using the software effectively.
- Work within US business hours to ensure availability for customer support.
- Experience with AI technologies and their application in customer service or operations.
- Familiarity with application programming interface integrations and software development processes.
- Previous experience in a technical support or implementation role.
- Knowledge of customer success metrics and best practices.
- Experience using customer relationship management tools and customer success software.
About the company
Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.
Company Size
1,001-5,000
Company Stage
Seed
Total Funding
$2.2M
Headquarters
Berkeley, California
Founded
2018
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Simplify's Take
What believers are saying
- Wing reported 210% annualized growth after $1.4 million revenue-based financing in 2023.
- Its 2026 careers pages show active hiring, suggesting demand and ongoing operational expansion.
- 2026 content marketing around outsourcing and AI services strengthens lead generation against smaller rivals.
What critics are saying
- Wing still relies on low-margin labor subscriptions, exposing it to price wars and churn.
- 2026 job posts tie Wing to M32 AI, signaling uncertain strategic drift from core services.
- The mandatory arbitration terms and security complaints raise client-trust risk before 2027 renewals.
What makes Wing Assistant unique
- Wing bundles dedicated virtual assistants with customer success and task-workspace software.
- Its 2026 hiring pages emphasize global remote coverage across hundreds of open roles.
- Wing markets specialized vertical support, including medical scribing and customer service outsourcing guides.
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Benefits
- Performance Bonus
- Job Security
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- Remote Work Options
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Company Social Events
- Holiday & Overtime Pay