Intrepid Global Solutions

Customer Service Representative

Customer SupportUpdated on Nov 12

Full-timeMcLean, VA, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least one year of recent experience working at a customer service center is required.
Proficiency in Microsoft Office, primarily Word and Excel, is required.
Strong interpersonal skills to maintain effective working relationships with the team and customers are required.
Oral and written communication skills sufficient to respond clearly and concisely to customers’ routine questions are required.
Ability to manage one's activities and workflow under tight deadlines is required.
Ability to understand customer requirements and suggest and implement solutions using a strong customer-focus orientation is required.
Ability to keep management, co-workers, customers, and stakeholders informed is required.
An active Top Secret SCI clearance is required.

Responsibilities

Respond to telephone, walk-in, and electronic inquiries for assistance.
Track and monitor service requests to ensure each is accurate, completed, and closed in a timely manner.
Create meeting reservations and configure conference rooms in accordance with individual requests.
Support conference center attendees by identifying needed supplies, operating equipment, and setting up and breaking down conferences.
Ensure conference rooms are clean and free of classified materials at the end of the day.
Perform other administrative duties as needed.

As theCustomer Service Representative, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.

ESSENTIAL JOB FUNCTIONS:

Responds to all telephone, walk-in, and electronic inquiries for assistance.
Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
Creates meeting reservations and configures conference rooms in accordance with individual requests.
Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown. Ensures conference rooms are clean and void of classified materials at the end of the day.
Performs other administrative duties, as needed.

EDUCATION & EXPERIENCE:

High School Diploma or GED.
Minimum of one (1) year of recent experience working at a customer service center.
Must be proficient in the use of Microsoft Office, primarily Word and Excel.

KNOWLEDGE & SKILLS:

Strong interpersonal skills to maintain effective working relationships with team and customers.
Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.
Ability to manage own activities and workflow under tight deadlines.
Ability to apply a strong customer focus orientation to understand customer requirements. and suggest and implement solutions.
Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.

SECURITY CLEARANCE:Active Top Secret SCI

Intrepid Acquisition Holdings, LLC

www.intrepidgs.com

Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.

Intrepid Acquisition Holdings, LLC. (“IAH” and/or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

Intrepid Global Solutions

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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