Account Manager SaaS

About the role

Binocs is our SaaS technology for planning and scheduling in complex quality-control laboratories and cell and gene therapy operations. As our international customer base continues to grow, we are looking for an Account Manager SaaS to strengthen our Binocs Sales & Accounts team.

You will start by supporting and gradually owning commercial activities for existing customers. You will prepare proposals, coordinate SaaS renewals and engage with client stakeholders to secure timely decisions and sign-offs. As your product knowledge and commercial experience grow, you will take on broader account responsibilities and identify opportunities to expand the use of Binocs within large international organisations.

You will work closely with senior account managers, customer success and portfolio colleagues across Belgium, the US and APAC. This is an opportunity to build a career in complex enterprise SaaS sales while learning from an experienced, international team.

What you’ll do

• Support and grow existing accounts: Prepare commercial proposals and identify renewal, upsell and cross-sell opportunities together with senior account and portfolio managers.

• Coordinate SaaS renewals: Help manage recurring renewal proposals accurately and on time, keeping stakeholders, approvals and next steps aligned.

• Engage with customers: Follow up proactively with client stakeholders, clarify questions and help remove obstacles that could delay approval or signature.

• Navigate complex commercial processes: Coordinate across customers and internal teams to ensure that proposals are complete, consistent and properly followed through.

• Build product knowledge: Develop a strong understanding of Binocs, its customer use cases and the operational challenges it solves.

• Work internationally: Collaborate with colleagues across EMEA, the US and APAC and with customers whose headquarters are primarily located in Europe and the US.

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