Davies North America

Global insurance professional services and tech

Outsource/Limitation Handler

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBolton, UKNo salary listed

About the Job

Requirements

A good standard of education, including five GCSEs at grade C/5 or equivalent, including mathematics and English.
Ability to understand case law, litigation practice and process, and court practice rules.
Ability to plan and prioritize workloads and work efficiently in a process-driven environment.
Ability to remain calm under pressure, reprioritize, and delegate effectively when required.
Confidence to take initiative, innovate, and adapt to changing situations, and to seek guidance when dealing with new tasks.
Excellent listening and verbal communication skills, and the ability to compose professional written communications.
Ability to follow instructions with attention to detail and recognize when sensitivity and tact are required.
Ability to work effectively within a team.
Proficient information technology skills, including Word, Excel, and Office.

Responsibilities

Independently manage a caseload of MOJ and OICP limitation cases, planning and organizing work to meet court deadlines.
Meet agreed performance targets and quality standards.
Analyze available evidence to develop an initial case strategy on quantum.
Conduct telephone discussions and negotiations with clients, defendants, third-party insurers, and third-party solicitors to pursue efficient and appropriate settlement of cases and apportionment of costs.
Proof witnesses, assess their evidence, and draft statements.
Draft court documents and comply with court deadlines.
Instruct, brief, and liaise with counsel.
Conduct court telephone hearings, maximizing progress and completing actions to bring cases to settlement.
Maintain case management, billing, and management information systems accurately and promptly.
Delegate tasks to other team members where available and appropriate.
Handle correspondence and telephone calls within service-level agreements.
Update reports upon receipt of evidence as required.
Adhere to client guidelines.
Provide written updates to clients by email or letter when requested, detailing case activity and progress.
Manage the CRU and NHS process effectively.
Keep files within ISO 9001 guidelines.

Desired Qualifications

Established experience in law through further education or experience.
File-handling experience within a law practice or insurer.
A good understanding of the Highway Code and basic Road Traffic Act principles.
Experience with indemnity principles and CCFAs.

This role is positioned within our Volume Motor Litigation Unit which deals with motor litigation across MOJ, OICP, Small Claims and Fast Track claims to the value of £25k. The unit is made up of distinct file handler teams managing the different work types previously mentioned.

The unit offers clear progression pathways, both technically and operationally allowing candidates to continue their career journey within the business.

The role of Limitation File Handler is within our Specialist Limitation Team manging a caseload of MOJ / OICP litigation case that have reached limitation.

All claims would be handled on behalf of key insurer clients as Defendant.

The role would suit an established Fast Track Litigator looking for opportunities to enhance their knowledge in this niche area.

Full induction training will be provided along with continued on the job training and supervision as required initially

Independent management of a caseload of MOJ and OICP limitation , including effective planning and organising of the workload to ensure Court deadlines are met.
Delivery of agreed performance targets and quality standards
Analysis of the available evidence to create an initial case strategy on quantum.
Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
Proofing witnesses, assessing their evidence and drafting statements
Drafting of Court document and complying with all Court deadlines.
Instructing, briefing and liaising with Counsel.
Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement
Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
Delegation of tasks where available and appropriate to other members of the team
Dealing with correspondence and telephone calls within strict service level agreements
Updating reports upon receipt of evidence as required.
Adhering to Client Guidelines
Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested.
Effective management of the CRU and NHS process
Ensuring files are kept within ISO 9001 guidelines

Understanding of case law and litigation practice and process, and Court Practice Rules
Ability to plan and prioritise workloads
Efficient in a process driven environment
Drive to achieve to take development opportunities when they arise with a positive attitude
Calm under pressure with the ability to re-prioritise and delegate effectively when required
Confident with ability to take initiative to innovate and adapt to changing situations
Confidence to seek advice and guidance when dealing with new tasks
Excellent listening and verbal communication skills
Excellent written communication skills and the ability to compose professional written communications
Ability to follow instruction with attention to detail
Ability to recognise when sensitivity and tact are required
Effectively work within a team
Proficient IT skills (Word, Excel and Office)
Good standard of education – 5 GCSE’s grade C/5 or equivalent including maths and english.

Preferred

Established experience in law through further education or experience.
File handling experience within a law practice or Insurer.
Good understanding of the high way code and basic road traffic act principles.
Experience of Indemnity Principles and CCFAs

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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