Recreation and Leisure Supervisor

Job Description

Job Description:

We're looking for an experienced Recreation and Leisure Supervisor to join our dynamic team in Dubai, United Arab Emirates. In this supervisory role, you will oversee the planning, organization, and delivery of recreational and leisure activities while ensuring exceptional experiences for all participants. You will lead a team of recreation staff, manage daily operations, and maintain the highest standards of customer service and facility management.

Operations Management

• Oversee daily operations across the spa, gym and pool, ensuring all facilities open, operate and close according to schedule.
• Ensure spa treatment rooms, relaxation areas, steam rooms and sauna facilities are properly maintained and ready for guests.
• Supervise spa treatment schedules, therapist assignments and room preparation to ensure smooth and efficient operations.
• Ensure all spa treatments and leisure facilities meet established operational and service standards.
• Conduct regular inspections to ensure cleanliness, safety, equipment condition and overall presentation.
• Create and manage staff rosters, ensuring adequate coverage during all shifts and peak periods.
• Coordinate with Housekeeping, Maintenance, Front Office and Food & Beverage teams to resolve operational issues promptly.
• Maintain accurate operational records, including daily logs, incident reports, attendance and equipment inspection records.

Guest and Member Service

• Deliver and model excellent customer service, greeting guests and members warmly and handling requests promptly.
• Handle complaints and feedback professionally, following up until the issue is resolved.
• Manage spa bookings, treatment schedules and gym or pool access to avoid overbooking and long waits.
• Promote spa treatments, fitness programs, memberships and leisure activities to guests.
• Organize and supervise recreational activities, classes and events such as aqua fitness, yoga and group workouts.

Health, Safety and Compliance

• Enforce pool safety rules, lifeguard coverage and emergency procedures at all times.
• Monitor water quality testing, chemical logs, temperature checks and filtration records for pools, steam rooms and saunas.
• Ensure compliance with local health authority regulations, hygiene standards and company policies.
• Lead first aid, CPR and emergency response when needed, and conduct regular emergency drills.
• Ensure all equipment is inspected, serviced and safe for use, and report faults immediately.

Team Leadership

• Recruit, train, coach and evaluate spa, gym and pool staff.
• Run daily briefings and ongoing training on service standards, safety and product knowledge.
• Motivate the team, manage performance and address conduct or attendance concerns fairly.
• Ensure all staff hold valid certifications (lifeguard, first aid, fitness or therapy qualifications) and keep them current.

Financial and Administrative Duties

• Help manage the departmental budget, controlling costs and minimizing waste.
• Monitor inventory of spa products, towels, amenities, pool chemicals and gym supplies, and place orders as needed.
• Support revenue goals through upselling, packages, memberships and retail sales.
• Prepare reports on usage, sales, guest feedback and incidents for management.

Qualifications

• Minimum 3–5 years of experience in recreation management, leisure services or a supervisory role within the hospitality or wellness industry.
• Previous experience supervising spa operations, therapists and wellness facilities, preferably within a hotel environment.
• Knowledge of spa treatments, massage therapies, skincare services and wellness practices.
• Understanding of spa hygiene, sanitation, treatment protocols and guest safety standards.
• Familiarity with spa booking systems, treatment scheduling and therapist productivity management.
• Knowledge of spa retail products, treatment packages and revenue generation strategies.
• Proven leadership and team management skills.
• Strong organizational, time management and problem-solving abilities.
• Excellent interpersonal and communication skills, with a strong focus on guest satisfaction.
• Knowledge of recreation program planning, activity coordination and wellness initiatives.
• Proficiency in scheduling software, booking systems and basic financial management.
• Familiarity with health, safety and facility management standards.
• Ability to work flexible hours, including evenings, weekends and public holidays.

Additional Information

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world