Full-Time

Product Manager

Passenger Flow, SITA Secure Access

Posted on 8/19/2026

Deadline 8/19/27
SITA

SITA

5,001-10,000 employees

Global travel IT solutions for airlines

No salary listed

Madrid, Spain

Hybrid

Work from home is available up to 2 days per week, depending on the team's needs; up to 30 days per year may be worked from any location worldwide.

Bachelor's

Category
Product (1)
Required Skills
Market Research
Sales
Forecasting
Product Management
Data Analysis

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Requirements
  • A Bachelor's degree in Business or Engineering, ideally in Aviation or a related field.
  • Demonstrable experience managing technical business-to-business products and bridging technical, operational, regulatory, and commercial perspectives.
  • Demonstrable ability to define, prioritize, and deliver complex product roadmaps across long life cycles, multiple stakeholders, and stringent regulatory frameworks.
  • Hands-on experience using product management tools such as Aha! and ADO to manage requirements, roadmaps, and delivery execution.
  • Strong cross-functional experience working with software engineering, operations, service management, regulatory, security, finance, sales, and external partners.
  • Commercial acumen, including exposure to pricing strategies, business cases, profitability management, and investment governance.
  • Excellent communication, presentation, leadership, analytical, and problem-solving skills, with the ability to engage credibly with customers, partners, and senior leadership.
  • Fluency in written and spoken English.
  • A structured, analytical, and outcome-oriented approach, with the ability to prioritize effectively and make sound decisions in complex environments.
  • Willingness to travel regularly for customer workshops, industry forums, and internal or external events.
  • Proficiency in airport technical and operational ecosystems, including security, access management, configuration-driven products, biometric technology at scale, and data privacy and security compliance, including GDPR and biometric data handling.
Responsibilities
  • Analyze the market, regulatory landscape, competitive environment, and customer needs to identify emerging trends and opportunities.
  • Engage with customers, industry bodies, partners, and internal stakeholders to shape and refine the product vision, strategy, and long-term roadmap.
  • Lead the end-to-end development of new products and major evolutions, including market research, customer interviews, value proposition definition, use cases, key requirements, product scope, and development phasing.
  • Define and prioritize product features and technical development needs while maintaining an actionable roadmap aligned with stakeholder expectations, budgets, quality standards, safety, and regulatory constraints.
  • Own the complete product life cycle from concept through growth, maturity, and retirement, ensuring industrialization, documentation, and partner management.
  • Act as the primary product point of contact and trusted expert for customers, sales, business development, software engineering, customer success, legal, finance, and third-party partners.
  • Define, implement, and continuously adapt the go-to-market strategy, including positioning, pricing principles, messaging, and value propositions.
  • Lead product demonstrations, customer workshops, roadmap deep dives, bids, tenders, and pre-sales activities.
  • Enable revenue growth by equipping sales and business development teams with product messaging, training materials, expert insight, and marketing content.
  • Represent SITA at customer, partner, and industry forums.
  • Own product performance, including profitability, business case realization, key performance indicator tracking, market adoption, and optimization of risks and opportunities.
  • Lead product governance, performance reviews, and senior leadership reporting, providing recommendations to improve commercial and technical outcomes.
  • Secure and manage investment approvals, financial reporting, revenue and pipeline forecasting, and expenditure tracking against approved business plans.
  • Build relationships across airport and airline ecosystems while managing stakeholders and dependencies through communication, negotiation, and collaboration.
  • Contribute to high-performing distributed teams while demonstrating accountability and adaptability in uncertain environments.

SITA provides IT and communications solutions for the air transport industry, serving airlines and airports worldwide. Its products cover areas such as passenger check-in, flight operations messaging, baggage tracking, and airport-to-airline communications, all delivered through a global network of integrated software systems and services. The company connects airlines, airports, ground handlers, and other partners to enable smooth travel operations and better customer experiences. What sets SITA apart is its long history (nearly a century) and its deep, industry-wide reach; it focuses on interoperability and end-to-end integration across the entire air transport ecosystem, backed by partnerships and a shared infrastructure rather than standalone products. The company’s goal is to keep building connections that unite the fragmented aviation industry and to deliver better solutions that streamline operations and improve the travel experience for customers.

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

$400M

Headquarters

Geneva, Switzerland

Founded

1949

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 Big Blue Analytics can cut airline disruption costs up to 30%.
  • July 2026 Hamad Fast Pass creates a marquee biometric reference for airline sales.
  • April 2026 SITA Campus Network monetizes managed connectivity across 145 countries.

What critics are saying

  • July 2026 South Africa SITA posted a R1 billion revenue shortfall.
  • June 2026 Phu Quoc and Boston wins depend on airport capex cycles.
  • Biometric expansion faces privacy regulation and airline adoption resistance, threatening SITA's identity-platform thesis.

What makes SITA unique

  • SITA spans airport ops, common-use, biometrics, baggage, and disruption recovery worldwide.
  • June 2026 Big Blue Analytics adds OCCam, a proven AI recovery engine.
  • July 2026 Fast Pass spans 700 HIA touchpoints, proving deployment scale.

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Benefits

Remote Work Options

Flexible Work Hours

Wellness Program

Professional Development Budget

Training Programs

Growth & Insights and Company News

Headcount

6 month growth

8%

1 year growth

8%

2 year growth

8%
Regional Gateway
Jul 7th, 2026
Hamad International Airport rolls out biometric travel across more than 700 touchpoints.

Hamad International Airport rolls out biometric travel across more than 700 touchpoints. HIA and Qatar Airways, together with technology partner SITA, have launched Fast Pass, one of the largest biometric passenger rollouts of its kind both in the Middle East and globally, connecting more than 700 touchpoints into a single, trusted biometric journey. Powered by SITA technology, passengers enrol in Fast Pass once via the Qatar Airways mobile check-in application or at a self-service kiosk in the terminal. It takes just a few seconds and once completed, their face becomes their boarding pass all the way to aircraft boarding. The SITA self-service bag-drop units carry out the same facial verification, and it all runs on infrastructure built for high standard of security and data protection, keeping passengers in control of their identity. In the near future, Qatar Airways transfer passengers will also be able to use Fast Pass, as well as other interested airlines operating from HIA, thereby supporting smoother connections between flights. Taking part is a choice, and staff are on hand for anyone who prefers standard processing. A Fast Pass spokesperson said: "Passengers are ready for something different, as airports everywhere are handling more passengers than ever. IATA research shows that most now prefer biometric identification over physical documents. Verifying a passenger once and recognising them at each touchpoint allows airports to meet rising demand without longer queues. Aviation is at a turning point, and a rollout at this scale shows what the next standard for passenger processing can look like. For passengers, departure feels different. Drop your bag with a glance at the camera. Walk through security without reaching for documents. Board with a look, not a search through your bag for documents. Each step that used to mean stopping now takes just a moment." With a major emphasis on mobile, HIA plans to extend the service across more touchpoints over time including enrolment and verification beyond the airport itself. Selim Bouri, SITA's President, Middle East, Africa & Türkiye, said: "The way people move through airports is changing, and trusted digital identity is at the centre of it. When a passenger is verified once and recognised across the whole journey, the airport runs more smoothly and the traveller stays in control of their data. Hamad International Airport has shown what that looks like at full scale, across every major touchpoint. This is the model the industry will build on: travel that is faster and simpler because it is built on trust."

SITA
Jul 6th, 2026
Hamad International Airport rolls out biometric travel across more than 700 touchpoints, one of the largest rollouts of its kind globally.

Hamad International Airport rolls out biometric travel across more than 700 touchpoints, one of the largest rollouts of its kind globally. News releases Location: Geneva | 06 Jul, 2026 Passengers flying out of Hamad International Airport (HIA) can now check in, drop their bags, clear security and board using their face instead of a boarding pass. HIA and Qatar Airways, with technology partner SITA, have launched Fast Pass, one of the largest biometric passenger rollout of its kind both in the Middle East and globally, connecting more than 700 touchpoints into a single, trusted biometric journey. Powered by SITA technology, passengers enroll in Fast Pass once via the Qatar Airways mobile check-in application or at a self-service kiosk, in the terminal. It takes just a few seconds and once completed, their face becomes their boarding pass all the way to aircraft boarding. The SITA self-service bag-drop units carry out the same facial verification, and it all runs on infrastructure built for high standard of security and data protection, keeping passengers in control of their identity. In the near future, Qatar Airways transfer passengers will also be able to use Fast Pass, as well as other interested airlines operating from HIA, supporting smoother connections between flights. Taking part is a choice, and staff are on hand for anyone who prefers standard processing. Passengers are ready for something different, as airports everywhere are handling more passengers than ever. IATA research shows that most now prefer biometric identification over physical documents. Verifying a passenger once and recognizing them at each touchpoint allows airports to meet rising demand without longer queues. Aviation is at a turning point, and a rollouts at this scale shows what the next standard for passenger processing can look like. For passengers, departure feels different. Drop your bag with a glance at the camera. Walk through security without reaching for documents. Board with a look, not a search through your bag for documents. Each step that used to mean stopping now takes just a moment. "The way people move through airports is changing, and trusted digital identity is at the center of it," said Selim Bouri, President, Middle East, Africa & Türkiye, SITA. "When a passenger is verified once and recognized across the whole journey, the airport runs more smoothly and the traveler stays in control of their data. Hamad International Airport has shown what that looks like at full scale, across every major touchpoint. This is the model the industry will build on: travel that is faster and simpler because it is built on trust." With a major emphasis on mobile, HIA plans to extend the service across more touchpoints over time including enrolment and verification beyond the airport itself. Related solutions and products.

Hamad International Airport
Jul 6th, 2026
Hamad International Airport rolls out biometric travel across more than 700 touchpoints, one of the largest rollouts of its kind globally.

Hamad International Airport rolls out biometric travel across more than 700 touchpoints, one of the largest rollouts of its kind globally. 06 July 2026 Hamad International Airport (HIA) and Qatar Airways have jointly implemented and now launched the Fast Pass solution, a new biometric service designed to support a more paperless departure journey with technology partner SITA. Using facial recognition, the Fast Pass service enables passengers to move through key airport checkpoints with fewer document checks. The service is one of the largest biometric passenger rollouts of its kind in the Middle East and globally, connecting more than 700 touchpoints into a single trusted journey, with security and data protection built into every step. Fast Pass registration is available at self-service check-in kiosks at the airport and via the Qatar Airways mobile App. Departing passengers can then move through dedicated biometric-enabled touchpoints at check-in, bag drop, security, and boarding, using their face as their boarding pass. The process takes only seconds, reducing document checks and wait times, particularly during busy periods. Participation is optional, with standard processing still available and staff on ground to assist. Demand for biometric travel is growing globally. According to the International Air Transport Association (IATA), most passengers now prefer biometric identification over physical documents. As part of HIA's broader Innovation Roadmap, Fast Pass brings HIA in line with this shift, offering a more efficient way to navigate the airport. A rollout of this scale shows what the standard for paperless passenger processing can look like. Fast Pass will continue to expand across additional touchpoints, by working with technology partners to progressively enhance the overall journey with the capability being available in the near future to other interested airlines operating from HIA.

Dalaman Airport
Jul 1st, 2026
Digital transformation at YDA Dalaman Airport.

Digital transformation at YDA Dalaman Airport. Real-Time Operations Platform Goes Live At YDA Dalaman Airport, Dalamanairport has taken an important step in its digital transformation journey by implementing a real-time operational management platform in partnership with SITA to manage its airport operations more efficiently, seamlessly, and effectively. With this digital transformation investment, Dalamanairport has achieved real-time visibility and enhanced coordination across its key operational areas, including flights, aircraft stands, gates, check-in counters, and baggage processes. To manage increasing passenger and flight traffic more effectively, especially during peak tourism periods, Dalamanairport has brought its core operational systems together on a single integrated platform. This enables its teams to work with the same up-to-date information, make faster decisions, allocate resources more efficiently, and proactively respond to potential operational challenges. As part of SITA's integrated solutions, SITA Airport Management System brings together flight data, resource planning, and passenger information within a single operational environment. Through SITA Airport Integrator, Dalamanairport has connected this structure with its financial and billing systems, airport website, passenger boarding bridges, and baggage handling systems, ensuring that all stakeholders have access to consistent and current information. With SITA FLEX, Dalamanairport has strengthened its flexible check-in and boarding infrastructure, while SITA Bag Manager supports secure and efficient baggage management by ensuring passenger-bag matching processes are effectively managed. Through SITA Local Departure Control System and SITATEX, Dalamanairport has further enhanced communication, coordination, and operational continuity between airlines, ground handlers, and airport teams. Thanks to this comprehensive digitalization initiative, its operational teams can manage gate and counter planning in real time, monitor aircraft turnaround processes more effectively, and deliver a smoother and more reliable travel experience for its passengers. At YDA Dalaman Airport, Dalamanairport continue to place technology and innovation at the heart of its operations, strengthening its commitment to sustainable growth, operational excellence, and continuous improvement of passenger experience.

Airline Economics Ltd
Jun 16th, 2026
SITA appoints Frank Jaffé as head of global aviation services operation.

SITA appoints Frank Jaffé as head of global aviation services operation. By Lavanya Ahire Jun 16, 2026 1 mins read * Share this: SITA has appointed Frank Jaffé as Senior Vice President of SITA Global Services (SGS), the company's worldwide operational and support organization responsible for keeping critical airline and airport technology running for more than 2,500 customers.Jaffé, who previously held senior leadership r... Page content restricted for non-members!