Guest Services Agent

-      Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

  随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

-      Registers and rooms all arrivals according to established procedures

  按照既定工作程序为所有来客登记并安排房间。

-      Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

  履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

-      Maintains cashier float and ensures accurate daily report of all money received

  保持库存现金限额并保证每日对所收现金进行准确报告。

-      Cashes hotel guest’s personal and travelers checks and assists with currency exchange

  为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

-      Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

  处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。

-      Performs the audit balances and prepares all works for audit in an orderly fashion

  执行审计结余，并为审计工作进行各项有序的准备。

-      When on night shift, checks night report,prepare the morning report and prepare all necessary forms for the guest arrival

  在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

-      Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex,e-mail, messages, and how to interpret availability sources within the reservation systems

  全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。