Trane Technologies

Global HVAC and refrigeration efficiency solutions

Senior Product Sales Support Engineer

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours

Full-timeZhongshan, Guangdong Province, ChinaNo salary listed

About the Job

Requirements

A bachelor's degree or higher in Energy Application Engineering or Energy and Power Engineering, specializing in HVAC or refrigeration.
A solid knowledge base in the HVAC industry or air-conditioning products.
At least 8 years of relevant experience in HVAC product design, research and development, or presales technical support, including at least 3 years working on cooling equipment for data centers, principally projects involving CDU liquid-cooling equipment structure or internal component layout.
English proficiency at CET-6 level, with strong listening, speaking, reading, and writing skills and fluent spoken English.
Strong communication and presentation skills.
Strong project coordination skills and the ability to handle complex issues flexibly and resolve conflicts.
Patience and attention to detail.
Ability to work under pressure.

Responsibilities

Provide technical support to sales by email and phone, answer customer questions about product functions, features, and options, and help sales resolve technical issues.
Review sales orders to ensure they meet product design and manufacturing standards, and confirm product configurations and selections.
Support sales during bidding by providing documents such as product certificates, bills of materials, quality-system information, clarifications, and selection reports.
Coordinate solutions for special orders and non-standard customer requirements with relevant factory functions to support sales and win orders.
Coordinate visits by domestic and international customers and prepare visit plans. For requested unit performance tests, schedule testing, set test parameters, and accompany customers as they witness the tests.
Maintain a deep understanding of key HVAC market suppliers and the performance and strengths and weaknesses of key materials, and recommend product solutions for different customer needs.
Organize and deliver training for sales and after-sales teams on products, selection software, and product optimization.
Support control-logic and fault analysis by understanding unit group-control logic and communication architecture, assisting sales in analyzing customer-site control topologies, and explaining and proposing initial solutions for group-control communication faults and master/slave configurations based on established fault-handling principles.
Develop feasible signal-interaction and linked-control concepts for non-standard control requirements using PLC control logic, I/O configuration, and communication protocols, coordinate with factory technical teams, and help implement customer requirements.
Monitor the market, propose product performance and cost improvements, and drive internal implementation to support sales.
Work with the product technology department to understand new-product functions, technical specifications, bills of materials, and system applications, and update technical parameters, pricing, and promotion plans in related materials.
Provide data support and conduct product pricing and cost analysis, particularly for special orders; use relevant software proficiently and maintain it routinely.
Maintain accurate product configuration and certification lists.
Work with the technical department to gather control-logic requirements and maintain core product control-logic documentation so accurate control-strategy descriptions can be provided for complex bids and customer questions.
Monitor emerging control technologies, including predictive control, adaptive regulation, and IoT cloud-edge collaboration, and propose logically innovative product-control improvements considering product cost and performance.

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at <a target="_blank" href="https://www.tranetechnologies.com/">Trane Technologies</a>, and through our businesses including <a target="_blank" href="http://www.trane.com/index.html">Trane®</a> and <a target="_blank" href="http://www.thermoking.com/na/en.html">Thermo King</a>, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.Learn about our <a target="_blank" href="http://careers.tranetechnologies.com/global/en/benefits">benefits</a> designed for you to Thrive at work and at home. We boldly go.Where is the work:On-Site (5 days) Job Responsibilities: 销售支持<ul><li>通过邮件，电话帮助销售解决技术方面的问题。帮助销售回答客户的疑问，包括产品功能，特点，选项之类的。</li><li>检查销售的订单确保符合产品的设计生产标准。并确认配置选型。</li><li>支持销售在投标过程中的所需文件，如产品证书，部件清单，质量体系，问题澄清，选型报告等。让销售得到最有效的支持。</li><li>对于特殊订单的支持：对于客户提出的非标要求，需和工厂各个相关职能部门协商，提出解决方案，支持销售，争取订单。</li><li>协调接待国内外客户参观，制定参观计划。如有机组性能测试要求，需安排测试时间，制定测试参数，并陪同客户见证机组测试。</li><li>对HVAC的市场主要供应商及关键物料性能以及优劣有深入了解，能够根据客户的不同需求提供相应的产品解决方案。</li><li>组织实施针对销售以及售后的培训，包含产品培训，选型软件使用，产品优化等</li><li>控制逻辑与故障分析支持：熟悉机组群控逻辑及通讯架构，能够协助销售分析客户现场的控制拓扑。针对客户提出的群组控制通讯故障、主从机配置等问题，能够基于既定的故障处理原则（如通讯中断后的群组分裂、新主站选举机制等）提供清晰的解释与初步解决方案。</li><li>非标控制的思维拓展：对于客户提出的非标控制需求，具备活跃的逻辑思维，不仅能协调工厂技术部门，还能基于PLC控制逻辑、I/O点配置及通讯协议，独立构思可行的信号交互与联动控制草案，推动非标需求的落地。</li><li>对市场保持敏感，能够提出产品性能，成本方面的优化建议并推动内部实施以支持销售。</li></ul> 产品管理<ul><li>和产品技术部一起了解新产品的功能，技术规范，部件清单，系统应用等，并更新相关资料的技术参数，价格，推广计划等。</li><li>提供相关数据的支持。提供产品价格和成本分析，特别是特殊订单的成本分析和价格支持。熟练运用各项软件，并进行日常维护。</li><li>维护产品配置，认证等清单信息，确保提供信息准确</li><li>控制逻辑需求收集：协同技术部理解并维护产品的核心控制逻辑文档，确保在面对复杂投标或客户质疑时，能提供准确的控制策略描述。</li><li>智能化产品思维：保持对行业前沿控制技术（如预测性控制、自适应调节、物联网云边协同）的敏感度，结合产品成本与性能，提出具有逻辑创新性的产品控制优化建议。</li></ul> Qualifications:<ul><li>本科以上学历，能源应用工程或能源与动力工程（暖通或制冷方向）相关专业</li><li>有扎实的暖通行业或空调产品知识结构体系</li><li>至少8年以上在HVAC行业产品设计或研发或售前技术支持相关工作经验，其中至少3年以上负责DC数据中心制冷设备工作经验，其主要领域覆盖CDU液冷设备整机结构或内部组件布局相关项目</li><li>英语六级，英文听说读写能力优秀，口语流利</li></ul> Key Competencies:<ul><li>优秀的沟通表达及讲解能力</li><li>优秀的项目协调能力，能够灵活处理各类复杂问题或解决冲突的能力</li><li>耐心，关注细节</li><li>抗压力强</li></ul>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

About the Company

Trane Technologies

Global HVAC and refrigeration efficiency solutions

Trane Technologies focuses on climate innovation by delivering sustainable HVAC and refrigeration solutions through its Trane and Thermo King brands. It helps buildings, homes, and transportation achieve higher energy efficiency with high-performance climate control equipment and ongoing maintenance services. The company differentiates itself by offering an integrated portfolio of energy-efficient products and service contracts across both HVAC and refrigeration, backed by a commitment to sustainability. Its goal is to lower energy use and carbon emissions for customers while supporting a healthier planet.

Company size: 10,001+
Company stage: IPO
Headquarters: Dublin, Ireland
Founded: 1871

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