NextEra Energy

Runs a Florida utility and builds wind and solar farms

Security Operations Specialist I

Security Guarding & PatrolUpdated on Nov 14

Full-timeJuno Beach, FL, USANo salary listedIn-person

About the Job

Requirements

Three or more years of experience in a command center, control center, operations center, or emergency dispatch environment.
Prior law enforcement, military, or other relevant security experience.
Strong personal computing skills, including Microsoft Office programs and familiarity with the Internet, databases, and networks.
Good organizational skills, including the ability to multitask and maintain a professional demeanor and sound judgment under stressful situations.
Ability to clearly and accurately communicate incident-specific details in written and verbal formats.
High school graduate or GED.
The role requires shift work with rotating shifts that change every six months.

Responsibilities

Provide communications, command, and control functions for the 24/7 Security Operations Center, including access control, alarm monitoring and assessment, dispatch and communications, emergency response, and critical incident management.
Direct and staff an assigned team of security personnel to carry out daily department operations.
Execute company- or business-unit-specific emergency notification system scenarios and review department processes and procedures.
In the absence of the SOC Manager, supervise and direct shift activities and oversee shift scheduling.
Monitor operations center systems for functionality and status, and conduct basic troubleshooting and assessment before escalating problems to the systems support team.
Work with systems and physical security specialists to test and troubleshoot alarm and access control devices and infrastructure to ensure system integrity.
Ensure full North American Electric Reliability Corporation Critical Infrastructure Protection compliance relating to access control issues, and document physical access to and from critical sites covered by those standards.
Ensure proper notification and coordination for cyber incident reporting, business continuity, serious incidents, and storm-related activities.
Manage access control issues, including processing employee and contractor identification badges and access authorization.
Prepare written documentation on technical problems, security incidents, front-line investigative issues, and security-related matters.
Administer the contractor workforce database and coordinate contract security officer activities.
Act on customer service calls, resolving them or referring issues to the appropriate party.
Act as a command and control liaison during incidents and communicate status to response members, senior management, and others involved.
Complete assigned security special projects, contribute to internal policies and procedures, mentor and train new team members, and provide input to security operations management on SOC operations and processes.
Perform other job-related duties as assigned.

Desired Qualifications

Three or more years of military, law enforcement, security, control center, or emergency dispatch experience is strongly preferred.
The Monitoring Association Certification Operator Level 1 certification, or ability to complete it within one year of hire.

Requisition ID: 98095

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

Qualifying candidate should have 3-5 years’ experience in a command center, control center, operations center or emergency dispatch environment, prior law enforcement, military, or other relevant security experience. Strong personal computing skills are a must, to include Microsoft Office related programs, familiarity with Internet, databases, and networks. Good organizational skills, with an emphasis on multi-tasking and the ability to maintain a professional demeanor and sound judgment under stressful situations while clearly and accurately communicating incident specific details in both written and verbal formats.    The position requires shift work, rotating shifts (shifts change every 6 months).

Job Overview

Under limited supervision, employees in this role provide communications, command, and control functions for the 24/7 Security Operations Center (SOC) including access control, alarm monitoring, and assessment, dispatch and communications, emergency response, and critical incident management. This position directs and staffs an assigned team of security personnel to carry out daily department operations. In this role, the employee executes company or business unit specific emergency notification system (ENS) scenarios and reviews department processes and procedures. In the absence of the SOC Manager, this position may supervise and direct shift activities and oversee shift scheduling.

Job Duties & Responsibilities

Monitors operations center systems for functionality and status and conducts basic troubleshooting and assessment before escalating problems to the systems support team
Works with systems and physical security specialists to test and troubleshoot alarm and access control devices and infrastructure to ensure system integrity
Monitors and ensures full NERC CIP compliance relative to access control issues and documents any physical access to and from NERC CIP critical sites
Ensures proper notification and coordination for cyber incident reporting, business continuity, serious incidents, and storm-related activities
Manages access control issues including the processing of employee and contractor identification badges and access authorization
Prepares written documentation on technical problems, security incidents, front-line investigative issues, and security-related matters
Administers contractor workforce database and coordinates contract security officer activities
Acts on customer service calls and either resolves them or refers issues to the appropriate party
Functions as a command and control liaison during incidents and communicates status to response members, senior management, and others involved
Completes assigned security special projects, contributes to the development of internal policies and procedures, mentors and trains new team members, and provides input to security operations management on operations and processes for the SOC
Performs other job-related duties as assigned

Required Qualifications

High School Grad / GED
Experience: 3+ years

Preferred Qualifications

Experience: 3+ years military, law enforcement, security, control center, or emergency dispatch strongly preferred
The Monitoring Association (TMA) Certification Operator Level 1 or must be completed within one year of hire

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Security
Organization: Florida Power & Light Company
Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected], providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

About the Company

NextEra Energy

Runs a Florida utility and builds wind and solar farms

NextEra Energy owns Florida Power & Light, the regulated utility that supplies electricity to much of Florida, and NextEra Energy Resources, which builds and runs wind, solar, battery storage and nuclear plants across the United States. The company calls itself the world's largest generator of renewable energy from the wind and sun. FPL earns returns set by Florida regulators on the power plants and grid lines it builds, while Energy Resources sells power to utilities, technology companies and other large buyers under long-term contracts. NextEra Energy was formed in 1984 as the holding company for Florida Power & Light, which dates to 1925, and is based in Juno Beach, Florida.

Company size: 10,001+
Company stage: IPO
Headquarters: Juno Beach, FL
Founded: 1984

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