Business Development Officer - Business Banking

Position Title

Business Development Officer - Business Banking-2

Location

Grand Rapids, MI 49508

Job Summary

The Business Development Officer is a key revenue-generating role within Flagstar's Business Banking division, responsible for the acquisition of new client relationships within the $10M–$50M annual revenue segment. This role operates within a collaborative pod structure alongside a Relationship Manager (RM) and Business Banking Specialist (BBS), ensuring a seamless client experience from prospecting through onboarding and long-term servicing.

The BDO serves as the front line of growth for the bank—identifying, qualifying, and converting new business opportunities while representing Flagstar's brand and capabilities in the marketplace.

Job Responsibilities:

JOB RESPONSIBILITIES

New Client Acquisition & Prospecting

• Proactively identify, source, and pursue new business banking relationships within the $10M–$50M revenue segment
• Develop and execute a disciplined prospecting strategy leveraging market intelligence, referral networks, and centers of influence (COIs)
• Build and maintain a robust pipeline of qualified opportunities through consistent outreach, networking, and community engagement
• Represent Flagstar Bank at industry conferences, networking events, and professional associations to build brand awareness and generate leads

Sales Execution & Pipeline Management

• Manage the full business development lifecycle from initial contact through proposal delivery and commitment
• Prepare and deliver compelling presentations and proposals tailored to prospect needs
• Negotiate terms on straightforward credit requests and coordinate with the Relationship Manager on more complex structures
• Maintain accurate and timely pipeline reporting within the CRM platform, including activity tracking, forecasting, and conversion metrics

Credit & Financial Solutions

• Originate and structure smaller, straightforward credit requests (e.g., lines of credit, term loans, owner-occupied real estate) within established parameters
• Analyze prospect financial statements and assess credit fit to determine alignment with Flagstar's risk appetite
• Partner with the Relationship Manager to transition complex credit structures and ensure seamless handoff
• Position the full suite of Flagstar products including deposits, treasury management, payments, and merchant services

Collaboration & Pod Partnership

• Operate as an integral member of the Business Banking pod (BDO + RM + BBS), ensuring coordinated client coverage and communication
• Facilitate warm handoffs of newly acquired clients to the Relationship Manager and Business Banking Specialist for onboarding and ongoing servicing
• Collaborate with internal product partners including Treasury Management, Payments, Wealth Management, and Commercial Real Estate to deliver comprehensive solutions
• Share market intelligence and competitive insights with the pod and broader Business Banking leadership

Market Intelligence & Strategy

• Monitor market trends, competitor activity, and industry developments within assigned markets
• Identify high-value growth opportunities and recommend strategic pursuit decisions to leadership
• Contribute to the development of go-to-market strategies and segment-specific campaigns
• Provide regular market feedback to inform product development and pricing decisions

Risk Management & Compliance

• Adhere to all bank policies, procedures, and regulatory requirements in the execution of business development activities
• Demonstrate sound judgment in assessing and mitigating risk across all client interactions
• Ensure all prospect and client interactions are documented in accordance with compliance standards
• Support the bank's Enterprise Risk Management framework through proactive identification of potential risks

• Uses independent judgement and discretion to make decisions
• Analyzes and resolves problems

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 
• Minimum experience required: 6+ Years of experience in commercial/business banking, business development, or relationship-based sales
• Demonstrated track record of sourcing, qualifying, and originating new commercial client relationships
• Working knowledge of commercial lending products, deposit solutions, and treasury management services
• Strong communication, presentation, and relationship-building skills
• Proficiency with CRM platforms and Microsoft Office Suite
• Ability to travel within assigned markets as needed

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent) in Business, Finance, Account, or some other related field
• Experience in business banking or commercial banking with a focus on the $10M–$50M client segment
• Formal credit training or underwriting experience
• Established network of centers of influence, sponsors, and referral sources within target markets
• Experience working within a team-based or pod coverage model
• Knowledge of treasury management, payments, and cash management solutions
• Advanced consultative selling skills with the ability to diagnose client needs and deliver tailored financial solutions

Job Competencies:

• Business Development & Prospecting: Ability to proactively source, qualify, and advance new client opportunities through disciplined sales execution
• Commercial Financial Acumen: Deep understanding of loans, deposits, treasury management, and fee-based products for businesses with $10M–$50M in revenue
• Consultative Selling: Ability to diagnose client needs, position value, and deliver tailored financial solutions
• Relationship Management: Strong interpersonal skills with the ability to influence internal and external stakeholders
• Results Orientation: Accountability for outcomes, revenue growth, and client acquisition targets
• Cross-Functional Collaboration: Effective partnership across relationship management, product, credit, and support teams
• Risk Awareness: Sound judgment and commitment to operating within risk and compliance standards
• Strategic Market Insight: Ability to assess market dynamics and identify high-value growth opportunities
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Some travel is required for client meetings, networking events, industry conferences, and periodic team collaboration sessions.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$74,916.75 - $126,402.00