Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A Database & Middleware Service Engineer is responsible for the day-to-day operation, monitoring, support, and maintenance of enterprise database and integration platforms. The role ensures the availability, performance, and integrity of relational databases (Oracle, SQL Server, PostgreSQL), NoSQL stores (MongoDB), cloud-native database services (AWS RDS/Aurora, GCP Cloud SQL), and the full middleware stack — IBM WAS, IBM IHS, Tomcat, Apache HTTP Server, SiteMinder, IBM MQ, Rabbit MQ, MuleSoft, Ansible etc.— across a regulated financial services environment.

This individual forms the primary operational execution layer within the data and integration platform tower — a proficient hands-on engineer with strong platform knowledge across both database and middleware disciplines, disciplined incident and change management practices, and the ability to collaborate effectively across application, cloud, security, and network teams.

Roles & Responsibilities:
Database Operations & Platform Health
– Monitor and maintain enterprise relational database platforms — Oracle, SQL Server, and PostgreSQL — ensuring continuous availability, performance, and replication health across on-premises and cloud environments
– Manage day-to-day database operations — instance health monitoring, tablespace and storage management, alert log review, backup job verification, and scheduled maintenance tasks
– Provide L2/L3 support for database incidents — performing structured troubleshooting, diagnosing performance issues, resolving connectivity and locking problems, and restoring service within defined SLA commitments
– Monitor and operate cloud-native database services — AWS RDS/Aurora and GCP Cloud SQL — including replica lag monitoring, automated backup verification, parameter group management, and failover validation – Execute database configuration changes, patching, and version upgrades — following approved change management procedures with pre-change validation and post-change verification
– Perform database performance monitoring and tuning support — identifying slow queries, reviewing execution plans, analysing wait events, and escalating to Principal Engineers for complex optimisation work
– Manage MongoDB replica set and Atlas cluster operations — monitoring replication status, managing index builds, and supporting operational queries
– Maintain CMDB accuracy for database assets — instance inventory, connection strings, schema ownership, and lifecycle records — to audit-ready standards

Middleware & Integration Platform Operations
– Monitor and maintain IBM MQ and RabbitMQ messaging infrastructure — queue depth monitoring, dead-letter queue management, channel status, and HA cluster health across all environments
– Operate IBM WAS, IBM IHS, Tomcat, Apache HTTP Server platforms — broker cluster operations, topic design, partition strategy, consumer group management, Schema Registry, and Kafka Connect pipelines
– Support MuleSoft Anypoint Platform operations — Mule runtime monitoring, application deployment support, alert triage, and API health monitoring across CloudHub and on-premises runtimes
– Monitor and support CA SiteMinder Authentication platform and adapter configuration, process orchestration, HA deployment, and performance tuning – Manage API Gateway operations — IBM WAS, IBM IHS, Tomcat, Apache HTTP Server – Istio or Linked — for microservices traffic management, mTLS enforcement, observability, and circuit breaking
– Perform structured incident management for middleware events — message delivery failures, integration flow errors, connectivity outages — with accurate RCA documentation and preventive action tracking
– Execute middleware configuration changes, patch cycles, and version updates — following approved change procedures with pre- and post-change validation
– Maintain operational runbooks, SOPs, and platform documentation for all database and middleware platforms — keeping procedures current, accurate, and audit-ready

Security, Compliance & Continuous Improvement
– Manage database user access requests, role assignments, and access reviews — enforcing least-privilege principles and ensuring compliance with PCI DSS and SOX access controls
– Monitor and respond to database and middleware security alerts — unauthorised access attempts, privilege escalation events, and compliance policy violations
– Support audit and regulatory activities — producing database access logs, configuration exports, backup evidence, and MiFID II call recording compliance documentation as required – Execute vulnerability remediation and security patching across database and middleware platforms — tracking CVEs, prioritising remediation, and evidencing closure within SLA
– Participate in on-call and escalation support rotas for Tier 1 database and middleware services
– Contribute to continuous improvement — identifying recurring failure patterns, toil reduction opportunities, and automation candidates within the data and integration operations function

Professional & Technical Skills:
Must-Have Technical Skills
Oracle Operations: Instance monitoring, alert log analysis, tablespace management, RMAN backup verification, AWR/ASH report reading, and L2 incident support
SQL Server Operations: AlwaysOn AG health monitoring, SQL Agent job management, index maintenance, blocking/deadlock analysis, and backup/restore operations
PostgreSQL Operations: Streaming replication monitoring, VACUUM management, pg stat analysis, connection pooling (PgBouncer), and backup/restore procedures
MongoDB Operations: Replica set monitoring, Atlas cluster management, slow query log analysis, index build support, and backup verification
Cloud DB Services: AWS RDS/Aurora and GCP Cloud SQL — instance monitoring, replica lag, parameter management, automated backup verification, and failover testing
CA SiteMinder: Authentication platform and adapter configuration, process orchestration, HA deployment, and performance tuning App/Web Services: Design, Installation, configure, monitor and troubleshooting of IBM WAS, Weblogic, JBoss, Tomcat, IBM IHS, Apache
IBM MQ: MQ queue manager HA clustering, channel security, dead-letter handling adapter configuration, and performance tuning
MuleSoft Operations: Anypoint runtime monitoring, application deployment, alert triage, API health checks, and CloudHub / on-prem runtime support
Incident & Change Management: Structured P1–P3 incident handling, ITIL-aligned change execution, post-change verification, and RCA documentation in FSI environments
Database Security: User access management, least-privilege enforcement, TDE and encryption verification, access log review, and audit evidence production
FSI Compliance: PCI DSS, SOX, MiFID II — database audit logging, data residency awareness, access certification, and regulatory evidence production

Preferred / Advantageous
– Experience with database performance tooling — Oracle Enterprise Manager, SQL Server Management Studio, pgAdmin, or equivalent monitoring platforms
– Familiarity with Kafka Schema Registry, Kafka Connect, and message serialisation formats (Avro, JSON Schema) for integration operations – Exposure to IaC tooling (Terraform or Ansible) for database and middleware provisioning and configuration management
– ITIL Foundation or equivalent service management framework certification

Additional Information:
Mandatory Certifications

-Oracle DB Associate (OCA) or Equivalent I
-BM WAS / IBM MQ Certified
-AWS Database Specialty or GCP Associate Cloud Engineer

– Platform health is proactively monitored — degradation signals are identified and escalated before they become service-impacting outages or data integrity events
– Application, cloud, security, and network teams regard the Database & Middleware Service Engineer as a reliable, technically credible operational partner who resolves platform issues efficiently and proactively
15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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