Full-Time

Account Manager SMB

Pendo

Pendo

501-1,000 employees

Product experience platform for actionable intelligence


$130,000 - $140,000

OTE

Mid, Senior, Expert

Raleigh, NC, USA

Required Skills
Sales
Communications
Management
Salesforce
Requirements
  • 3+ years experience in an Account Management position or related function
  • Strong contract negotiation skills
  • Excellent executive level communication and presentation skills
  • Experience territory planning and researching customer value prop
  • Technology sales experience in a subscription model environment
  • Competency with sales pipeline management and CRM tools, including salesforce.com
  • Bachelor's degree or equivalent work experience
Responsibilities
  • Develop deep expertise and understanding of Pendo's products, GTM strategy, and standards for pricing and negotiating renewals and expansion
  • Research customer contracts and purchasing history for timely and accurate quotes
  • Manage opportunity pipeline and provide accurate forecasts to management
  • Attain quarterly targets for bookings, on-time renewals, and overall critical renewal and expansion metrics
  • Increase penetration in book of business through existing product portfolio and new offers
  • Participate in account reviews and planning
  • Manage transaction process from quote through PO
  • Handle billing disputes and questions
  • Identify when technical guidance might be needed to secure a renewal
  • Understand customer procurement process
  • Work cross-functionally to develop renewal and expansion strategy and execution plans

Pendo.io stands out as a desirable workplace due to its unique culture that prioritizes product intelligence and customer success, as evidenced by its partnerships with leading companies like Verizon and Salesforce. The company's technical prowess is demonstrated by its product experience platform, which allows businesses to swiftly and efficiently make product intelligence actionable. With a global presence and industry leadership in supporting product and digital leaders through initiatives like Mind the Product and sponsored events, Pendo.io fosters an environment of continuous learning and growth.

Company Stage

Series F

Total Funding

$472.6M

Headquarters

Raleigh, North Carolina

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

-3%

2 year growth

-11%