Full-Time

Digital Infrastructure Support Analyst

Posted on 5/9/2026

Deadline 7/1/26
JCDecaux

JCDecaux

5,001-10,000 employees

Global outdoor advertising space provider

No salary listed

London, UK

In Person

Category
Customer Experience & Support (1)
Required Skills
Zendesk
Linux/Unix
Requirements
  • Educated in a Business, Information Technology or engineering related field or relevant industry experience with at least 4 years in a technology support function/role
  • Working towards CMNO, CCNA or equivalent
  • Experience of working with ticket systems (CONNECT for Service, Zendesk, etc)
  • Experience using various operating systems (Linux and Windows variants)
  • Experience of working with digital out of home technologies (KIS, Broadsign, OneLAN, etc)
  • Understanding of network infrastructure concepts including routers, switches and firewalls (firmware updates)
Responsibilities
  • Improve systems by studying current practices, suggesting modifications to the Digital Infrastructure Team Leader and Head of Digital Services
  • Prepare incident reports collecting, analysing and summarizing information
  • Implement router, switch, firewall, etc firmware updates to the infrastructure estate
  • Monitoring of primarily large format digital network equipment e.g. video processors, etc
  • Analysis of issues and incidents logged to the Service Delivery ticket system
  • Support for scheduling digital campaigns and one off exceptional or unusual dynamic campaigns
  • Highlight and escalate concerns regarding physical/network security concerns to DITL for review and appraisal
  • Communicates with project stakeholders at all levels
  • Forges and strengthens relationships with the business
  • Communication of issues and risks in projects to the DSSTL, HDS and SBA-DIG
  • Excellent interpersonal skills to build and sustain positive relationships with stakeholders, both internally and externally
  • Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of either a positive or negative outcome
  • Ensures standard operating procedures (SOPs) are followed and where audits find non-adherence to SOP that corrective actions are completed in a timely manner
  • Systematic and timely approach to incident management
  • Confident to take the lead on digital support issues and have the confidence to work on challenging and complex support problems
Desired Qualifications
  • Languages: Fluency in English, French desirable
  • Ability to listen, adapt and make suggestions
  • Ability to persuade, to negotiate
  • Ability to make measured appraisal of risk in different situations
  • Strong organisational skills and attention to detail
  • Strong communication and documentation skills
  • Strong written and presentation skills
  • Excellent analysis, testing and troubleshooting skills
  • A little bit about you... Qualifications

JCDecaux is a global leader in outdoor advertising focused on urban spaces such as bus shelters, street furniture, and digital billboards. Its products are powered by long-term contracts with cities and transport authorities that give JCDecaux exclusive rights to manage and monetize advertising space on streets and transit hubs, while also installing and maintaining street furniture. Revenue comes from selling advertising space to brands and businesses targeting large, high-traffic audiences. The company differentiates itself through its integrated model: owning and operating physical advertising assets, offering data-driven solutions via JCDecaux Data Solutions, and pursuing sustainability initiatives like air-sensor pilots with Microsoft Research. The goal is to help brands build awareness and drive traffic by delivering visible, urban-advertising campaigns at scale, with a focus on long-term partnerships, data, and environmental responsibility.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Neuilly-sur-Seine, France

Founded

1964

Simplify Jobs

Simplify's Take

What believers are saying

  • 2026 FIFA World Cup drives Q2-Q3 growth across street furniture and transport segments.
  • Reverse Media Schedules creates new revenue stream by monetizing brand litter cleanup.
  • Nurture program expands startup ecosystem across five countries, building long-term advertiser loyalty.

What critics are saying

  • Middle East conflict suppresses 5% of revenue; Q2 growth halved to 3% organically.
  • Clear Channel Outdoor's aggressive DOOH expansion captures 10-15% market share in key cities.
  • Nurture subsidies enable adtech disruptors to bypass JCDecaux inventory for direct programmatic buys.

What makes JCDecaux unique

  • Unique concession model finances public infrastructure through advertising revenue globally.
  • Digital Out-of-Home revenue reached 41.7% of total, growing 13.1% organically.
  • Operates 1,105,906 advertising panels across 79 countries, reaching 850 million daily.

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Benefits

Health Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Paid Vacation

Pension?

Wellness Program

Gym Membership

Phone/Internet Stipend

Home Office Stipend

Stock Options

Company Equity

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Conference Attendance Budget

Tuition Reimbursement

Mental Health Support

Adoption Assistance

Parental Leave

Paid Holidays

Paid Sick Leave

Employee Discounts

Relocation Assistance

Flexible Work Hours

Company News

Yahoo Finance
Apr 9th, 2026
JCDecaux publishes 2025 Universal Registration Document with $4.5B revenue

JCDecaux, the world's leading outdoor advertising company, has published its 2025 Universal Registration Document, filed with France's Financial Markets Authority under reference D.26-0238 in European Single Electronic Format. The document includes the 2025 annual financial report, the Supervisory Board's corporate governance report, share buyback programme description, and management report with sustainability information. It is available free of charge on the company's website. JCDecaux reported 2025 revenue of €3,967.1 million and operates 1,105,906 advertising panels across 79 countries, reaching 850 million people daily. The company holds the number one position in outdoor advertising across Europe, Asia-Pacific, Latin America and Africa, and is listed on Euronext Paris as part of the SBF 120 and CAC Mid 60 indices.

Marketeer
Apr 6th, 2026
Vodafone launches 'we Concert Together' and transforms music into solidarity for victims of Storm Kristin.

Vodafone launches 'we Concert Together' and transforms music into solidarity for victims of Storm Kristin. 04/06/2026 Storm Kristin left deep marks in the Central region, especially in Leiria, affecting thousands of people and causing significant damage to homes, businesses, and infrastructure. In response, the project 'We Concert Together' was born, a solidarity initiative that uses music as an engine for unity, hope, and reconstruction. Promoted by Vodafone in partnership with the Intermunicipal Community of the Leiria Region (CIMRL), producers Ritmos and MOT, and with institutional support from RTP, RFM, and JCDecaux, the project mobilizes artists, companies, and the public in cultural activities that raise funds for the Diocesan Caritas of Leiria. The proceeds are intended for the reconstruction of housing and the replacement of damaged furniture and appliances. The voting for the 'Vodafone Song of the Year,' conducted via the My Vodafone app, takes on a charitable character: each vote is converted into a monetary contribution to the Caritas fund. The PLAY Awards gala will take place at the Coliseu dos Recreios in Lisbon on April 23, with live broadcast on RTP1 and RTP Play. On May 5 and 7, the 'We Concert Together' concerts will be held at the Coliseums in Lisbon and Porto, with artists such as Mariza, Ornatos Violeta, Tiago Bettencourt, Carminho, GNR, and Salvador Sobral. All ticket revenue will go to the Diocesan Caritas of Leiria. On May 23, the population of Leiria will be honored with a free concert near the Municipal Stadium, from 4:00 PM to 11:00 PM. The event will feature names like Agir, Bárbara Bandeira, Calema, Cuca Roseta, Tony Carreira, and Kura. In addition to music, there will be areas dedicated to local restaurants and commerce, encouraging the regional economy. All artists and entities involved participate for free, ensuring that all funds raised go directly to supporting affected families. The Emergency Fund of the Diocesan Caritas of Leiria guarantees that help reaches those most in need quickly and safely, in coordination with municipal councils and Social Security. 'We Concert Together' represents an example of how music can generate real social impact, promoting the reconstruction of the Central region and strengthening the connection between culture, community, and solidarity. You may also like

M+AD!
Apr 2nd, 2026
The world's worst outdoor ads? Sea Cleaners and JCDecaux partner to pull them from rotation via Dentsu Creative.

The world's worst outdoor ads? Sea Cleaners and JCDecaux partner to pull them from rotation via Dentsu Creative. AUCKLAND, Today: Household name brands are running the worst outdoor ads in the world. They didn't brief them, nor approve them, but they're out there damaging their brand every day. A study published in the Journal of Business Research*, and validated for the local market by Nielsen, shows that when a brand appears as litter, people are willing to pay less for its products. 2% less. So every time a brand shows up as litter, they are running the most damaging outdoor ads imaginable. That's why Sea Cleaners and JCDecaux, the global leader in outdoor media, have teamed up to combat litter and take those ads out of rotation. Every discarded bottle, can or wrapper becomes an unintended brand impression. And unlike traditional outdoor media, these impressions can actively damage perception rather than build it. Today, Sea Cleaners and JCDecaux have launched Reverse Media Schedules, a new media product designed to help brands understand and respond to these negative impressions. It treats litter as a form of unplanned media and measures the value of removing it. Developed by Dentsu Creative and Carat, along with advisory partners Finch and audience data experts Nielsen - they have combined litter audits, audience data and media modelling to calculate where branded waste is appearing, how visible it is and the potential impact on consumer perception and purchasing behaviour. "The hardest part of the job isn't picking up the litter, it's the constant hustle required to raise funds and keep our boats in the water." - Hayden Smith, founding trustee of Sea Cleaners Research conducted by Nielsen surveying 1,000 people across 124 coastal destinations reinforces the impact. It found that 17.2% of people could recall specific brands they had seen as litter, days after visiting coastal areas, while 75% said they would view a brand more favourably if it supported clean-up efforts. Already gaining momentum, brands in New Zealand including Heineken, Export and Monteith's have invested in Reverse Media Schedules, committing a valuable financial contribution to help expand ocean clean-up efforts. The initiative introduces a new way for brands to think about sustainability. Rather than treating clean-up as a charitable activity, it reframes it as a media investment that can help protect brand value while delivering measurable environmental impact. The system also identifies hotspot locations, benchmarks brands against others in their category and estimates the value created by ongoing clean-up work. Businesses gain access to dashboards and reporting tools that track these insights and show the impact of supporting litter removal. Over the past 23 years, Sea Cleaners has removed more than 21 million litres of rubbish from New Zealand's beaches and waterways, growing from a single volunteer in a kayak into a full-time operation with a fleet of ten boats. Reverse Media Schedules is designed to help scale those efforts by connecting environmental action with a model businesses already understand. "Removing the worst outdoor ads allows us to deliver on our sustainability commitments, but also our commitment to iconic, impactful out of home advertising and making sure our clients are only seen in the right way, in the right places." - Kurt Malcolm, Head of Trading Platforms at JCDecaux Hayden Smith, founding trustee of Sea Cleaners, said: "The hardest part of the job isn't picking up the litter, it's the constant hustle required to raise funds and keep our boats in the water. This tool gives us a reason to talk to dozens of companies and a concrete business value that we are delivering for them." Kurt Malcolm, Head of Trading Platforms at JCDecaux said: "Removing the worst outdoor ads allows us to deliver on our sustainability commitments, but also our commitment to iconic, impactful out of home advertising and making sure our clients are only seen in the right way, in the right places." Brett Colliver, CCO of dentsu New Zealand, said: "Good for the planet and for business. It's unfortunate that those two things don't intersect more often, but that's why we feel that Sea Cleaners and JCDecaux have unlocked something powerful in 'Reverse Media Schedules'. And what's really exciting is that it's a model that can be scaled around the world." John Mescall, Global Chief Creative Partner Dentsu Creative, said: "The responsibility for litter lies not just with the public and companies creating packaging. It also lies with us, the advertisers who help those products become so popular. With media, creative and data being so intimately linked within our business, dentsu is uniquely positioned to create an innovation like this and it's a fantastic demonstration of a key dentsu philosophy, Sanpo Yoshi - good for people, good for business, good for society." "Good for the planet and for business. It's unfortunate that those two things don't intersect more often, but that's why we feel that Sea Cleaners and JCDecaux have unlocked something powerful in 'Reverse Media Schedules." - Brett Colliver, CCO of dentsu New Zealand The cost of littered media * Sea Cleaners has operated for 23 years, removing more than 21 million litres of rubbish from New Zealand waterways and coastlines * Reverse Media Schedules combines litter audits, audience data and media modelling to estimate the business impact of litter visibility * *Research from the University of Manchester found consumers are willing to spend 2% less on a product they have seen as litter. Source: Roper, S and Parker, C (2013) Doing well by doing good: a quantitative investigation of the litter effect. Journal of Business Research, 66 (11). pp. 2262-2268. ISSN 0148-2963 * Nielsen's branded litter study surveyed 1,026 people across 124 coastal destinations. * 75% of respondents said they would view a brand more favourably if it partnered with Sea Cleaners. * 17.2% of people could recall brands (unprompted) that they had seen as litter 7 days after visiting coastal areas. * The initiative was developed with Sea Cleaners, Dentsu Creative, JCDecaux and Nielsen * The ambition is for Reverse Media Schedules to expand internationally About Dentsu Dentsu is an integrated growth and transformation partner to the world's leading organizations. Operating across 120 countries it delivers end-to-end experience transformation by integrating its services across Media, CXM and Creative, while its business transformation mindset pushes the boundaries of transformation and sustainable growth for brands, people and society. Dentsu, Innovating to Impact. About Sea Cleaners Through sponsorship, Sea Cleaners educate and coordinate volunteers to remove debris from our marine and coastal environment. They are committed to preserving New Zealand's stunning coastline for the benefit of marine life and for the enjoyment of all. About JCDecaux JCDecaux is the global leader in out-of-home advertising, delivering innovative and sustainable media solutions across street furniture, transport and billboard environments. Operating in more than 80 countries, the company partners with cities and transport networks to create high-quality public infrastructure funded by advertising, enabling brands to connect with audiences at scale in premium, high-traffic locations.

StopPress
Apr 1st, 2026
Sea Cleaners, JCDecaux and dentsu launch Reverse Media Schedules.

Sea Cleaners, JCDecaux and dentsu launch Reverse Media Schedules. Charity Sea Cleaners and outdoor media company JCDecaux have teamed up to combat the worst out of home ads in the world - litter. These ads might not have briefed or approved, but they are out there doing damage to brands as well as the environment every day. A study published in the Journal of Business Research*, and validated for the local market by Nielsen, shows that when a brand appears as litter, people are willing to pay less for its products. 2% less. That's why Sea Cleaners and JCDecaux have teamed up to combat litter and take those ads out of rotation. Kurt Malcolm, head of trading platforms at JCDecaux, says: "Removing the worst outdoor ads allows us to deliver on our sustainability commitments, but also our commitment to iconic, impactful out of home advertising, and making sure our clients are only seen in the right way, in the right places." Help brands measure negative impressions. Every discarded bottle, can or wrapper becomes an unintended brand impression. And unlike traditional outdoor media, these impressions can actively damage perception rather than build it. On April 2, Sea Cleaners and JCDecaux have launched Reverse Media Schedules, a new media product designed to help brands understand and respond to these negative impressions. It treats litter as a form of unplanned media and measures the value of removing it. Developed by Dentsu Creative, along with advisory partners Finch and audience data experts Nielsen - they have combined litter audits, audience data and media modelling to calculate where branded waste is appearing, how visible it is and the potential impact on consumer perception and purchasing behaviour. Gaining momentum. Research conducted by Nielsen surveying 1,000 people across 124 coastal destinations reinforces the impact. It found that 17.2% of people could recall specific brands they had seen as litter, days after visiting coastal areas, while 75% said they would view a brand more favourably if it supported clean-up efforts. Already gaining momentum, brands in New Zealand including Heineken, Export and Monteith's have invested in Reverse Media Schedules, committing a valuable financial contribution to help expand ocean clean-up efforts. The initiative introduces a new way for brands to think about sustainability. Rather than treating clean-up as a charitable activity, it reframes it as a media investment that can help protect brand value while delivering measurable environmental impact. Dentsu New Zealand CCO Brett Colliver says: "Good for the planet and for business. It's unfortunate that those two things don't intersect more often, but that's why we feel that Sea Cleaners and JCDecaux have unlocked something powerful in Reverse Media Schedules. And what's really exciting is that it's a model that can be scaled around the world." Connect environmental action with business models. The system also identifies hotspot locations, benchmarks brands against others in their category and estimates the value created by ongoing clean-up work. Businesses gain access to dashboards and reporting tools that track these insights and show the impact of supporting litter removal. Over the past 23 years, Sea Cleaners has removed more than 21 million litres of rubbish from New Zealand's beaches and waterways, growing from a single volunteer in a kayak into a full-time operation with a fleet of ten boats. Reverse Media Schedules is designed to help scale those efforts by connecting environmental action with a model businesses already understand. An innovative tool. Hayden Smith, founding trustee of Sea Cleaners, says: "The hardest part of the job isn't picking up the litter, it's the constant hustle required to raise funds and keep our boats in the water. "This tool gives us a reason to talk to dozens of companies and a concrete business value that we are delivering for them." John Mescall, global chief creative partner, Dentsu Creative, says: "The responsibility for litter lies not just with the public and companies creating packaging. It also lies with us, the advertisers who help those products become so popular. "With media, creative and data being so intimately linked within our business, dentsu is uniquely positioned to create an innovation like this and it's a fantastic demonstration of a key dentsu philosophy, Sanpo Yoshi - good for people, good for business, good for society." Credits. * Clients: Sea Cleaners, JC Decaux, DB Breweries Limited * Creative agency: Dentsu Creative Aotearoa (New Zealand) * Media agency: Dentsu Media Aotearoa (New Zealand) * Production company: The Post Office * Strategic advisors: Finch * Research & audience measurement: Nielsen *Research from the University of Manchester found consumers are willing to spend 2% less on a product they have seen as litter. Source: Roper, S and Parker, C (2013) Doing well by doing good: a quantitative investigation of the litter effect. Journal of Business Research, 66 (11). pp. 2262-2268. ISSN 0148-2963

Tasty Ad
Mar 30th, 2026
Jean-Francois Decaux to headline the World Out of Home Organization 2026 Annual Congress in London on June 4th.

Jean-Francois Decaux to headline the World Out of Home Organization 2026 Annual Congress in London on June 4th. March 30, 2026 Jean-François Decaux, Co-CEO and Chairman of JCDecaux, and eldest son of founder Jean-Claude Decaux, will be the keynote speaker at the World Out of Home Organization's 2026 Annual Congress in London from June 3-5. The Congress will be held at the London Hilton on Park Lane and is expected to attract a record number of delegates. JCDecaux is the world's biggest Out of Home media owner with an annual turnover of almost €4BN with major operations in Europe, Asia, the United States and across the world. WOO President Tom Goddard says: "Jean-François isn't just a major figure in Out of Home but one of the architects of the modern media world, playing a key role in growing the medium to where it is today and helping to transform cities and other localities for the better through his company's investment in street furniture and a range of other civic amenities. "This event promises to be WOO's biggest and best Annual Congress, which for the first time since 1990 is being held in the UK. "There is no one more knowledgeable and passionate about our industry than Jean- Francois, and I always come away from my meetings with him enthused and energised. We therefore eagerly await hearing his views on the future of OOH" Click here to register for the London Congress For further information: contact Richard Saturley at [email protected] About WOO The World Out of Home Organization is the only global Out of Home Association, working to promote and improve the OOH industry on behalf of its members. Board members include the major international company - JCDecaux - as well as blowUP media and Ocean Outdoor from Europe, OUTFRONT Media and Lamar from the US, Provantage from South Africa, oOh!media from Australia, Asiaray from Hong Kong and the Multiply Media Group from the UAE. In addition, the following OOH associations are represented on the Board, the OAAA in the US, Alooh from Latin America, the IOAA from India, FAW from Germany and the OMA in Australia. Membership is open to all companies who operate in the OOH sector and, as a non-profit Organization, funds are reinvested in industry issues such as research and the annual international congress. WOO is a member of EASA in Europe, as well as a founding member of ICAS, and actively works to help the membership with legislation issues within their own countries as well. It also aims to lobby for Out of Home advertising with authorities, international organizations, opinion formers and other elements of the communication media. More information is available at www.worldooh.org ID: 13 Share this Tasty content!