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Wemolo

License-plate based digital parking solutions

Team Lead Customer Success

Customer SuccessConfirmed live in the last 24 hours
Full-timeMunich, GermanyNo salary listed

About the Job

Requirements

  • A successfully completed degree or equivalent qualification is required.
  • At least five years of professional experience in Customer Success or a comparable operational customer-facing environment is required.
  • Significant experience in a disciplinary leadership role is required.
  • The candidate should define success through the success of the team and enable people to solve problems independently.
  • The candidate should work in a highly structured way, think in scalable structures and processes, and create clarity for the team.
  • The candidate should be resilient and take ownership during a dynamic transition in which the team and structures are being built.
  • Familiarity with common customer relationship management and operations tools such as Salesforce, Notion, or comparable systems is required.
  • Professional German communication at C2 level and English communication at least at C1 level are required, both internally and in direct customer contact.

Responsibilities

  • Lead and mentor a team of approximately seven Customer Success Managers through regular one-to-ones, clear feedback, and individual development conversations.
  • Create visible development paths within the team and establish clear responsibilities to sustainably reduce dependencies on individual team members.
  • Set team priorities and monitor key performance indicators including cycle times, customer health, and onboarding quality.
  • Translate the customer segmentation framework into the team's daily work and introduce structured customer readiness tracking.
  • Act as a dependable sparring partner and escalation point, and coach the team through complex customer situations while final solution-finding and ownership remain with the Customer Success Manager.
  • Coordinate account-management handover processes with the Commercial team and represent the team’s perspective to the Head of Customer Success.
  • Contribute actively to cross-departmental projects, including process standardization and development of the leveling framework.

Desired Qualifications

  • Experience in a SaaS or technology company, ideally one combining hardware and software, is preferred.
  • Initial exposure to customer segmentation, customer journeys, or cycle-time metrics is preferred.

About the Company

Wemolo

License-plate based digital parking solutions

Wemolo provides digital parking solutions that use license plate recognition to manage access, time, and non-customers, enabling barrier-free and ticketless parking with modern payment methods. Its system combines hardware and software, powered by computer vision and AI, for 24/7 entry/exit and automatic duration determination. Wemolo offers a one-stop service from location planning and system setup to rollout and ongoing support, even operating as a parking operator if needed, with minimal maintenance. The company serves a wide range of clients across Europe, including retailers, real estate firms, hotels, and healthcare facilities, aiming to improve space usage, reduce waiting times, and boost customer satisfaction.

Company size
201-500
Company stage
Late Stage VC
Total funding
$21.1M
Headquarters
Munich, Germany
Founded
2019

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