Teleperformance

Outsourced customer experience management services

AI & Automation Intern

Software EngineeringPosted on Nov 12

InternshipGeorge Town, Penang, MalaysiaNo salary listed

About the Job

Requirements

Currently pursuing or recently completed a degree in Computer Science, Information Technology, Software Engineering, Data, Business Analytics, or a related field.
Strong logical and analytical thinking, including the ability to structure vague problems into clear steps and conditions.
Hands-on familiarity with at least one of Power Automate, Power Apps, UiPath, Automation Anywhere, or a similar automation tool.
Practical experience using AI assistants such as Claude, ChatGPT, or Copilot to solve problems.
Comfort using Excel beyond the basics, including formulas, lookups, and pivot tables.
Good written and spoken English for writing documentation and communicating with process owners.
Able to commit to the full 6 months on-site.

Responsibilities

Map and document existing manual processes with process owners, then identify which processes are worth automating.
Build, test, and deploy automations using Power Automate cloud and desktop flows, Power Apps, and SharePoint lists.
Use AI tools such as Claude and Copilot to draft logic, generate expressions, troubleshoot errors, and produce documentation.
Handle error scenarios using retries, exception paths, and notifications, rather than only the happy path.
Write clear work instructions and short training materials so the business can run the automations built.
Track each automation's impact, including hours saved, error rate, and turnaround time, and report the results.
Support the wider Innovation and Automation backlog through research, testing new tools, and small internal projects.

Desired Qualifications

Any scripting experience, including Python, PowerShell, JavaScript, or Office Scripts.
Basic SQL or Dataverse/SharePoint data modelling.
Exposure to Power BI, Microsoft Forms, or Graph API.
Any Microsoft certification, such as PL-900, PL-100, PL-500, or AI-900, or an RPA vendor certification.
A GitHub portfolio or a short write-up of something automated independently.

Overview

Join TP's Digital Services & Transformation team as an AI & Automation Intern. You'll build real automations that go live and save real hours - not shadow projects. Your main toolkit is the Microsoft Power Platform (Power Automate, Power Apps, SharePoint, Dataverse), paired with AI assistants like Claude and Copilot to accelerate how you design, build, and document solutions.

We care far more about how you think than what you've already memorized. If you can break a messy manual process into clear logical steps, you'll do well here.

What you'll get

Real ownership of live automations used by internal teams
Direct mentorship from the Automation and Innovation team
Hands-on exposure to enterprise AI tooling and how it's actually deployed at scale
A multicultural, multilingual working environment
Internship allowance provided

Qualifications

Currently pursuing or recently completed a degree in Computer Science, IT, Software Engineering, Data, Business Analytics, or a related field
Strong logical and analytical thinking - you can take a vague problem and structure it into steps and conditions
Hands-on familiarity with at least one of: Power Automate, Power Apps, UiPath, Automation Anywhere, or similar
Practical experience using AI assistants (Claude, ChatGPT, Copilot) to solve problems, not just to write essays
Comfortable with Excel beyond the basics (formulas, lookups, pivot tables)
Good written and spoken English - you'll be writing documentation and talking to process owners
Detail-oriented, self-directed, and comfortable asking questions when a requirement is unclear
Able to commit to the full 6 months on-site

Nice to have (not required)

- Any scripting experience: Python, PowerShell, JavaScript, or Office Scripts
- Basic SQL or Dataverse/SharePoint data modelling
- Exposure to Power BI, Microsoft Forms, or Graph API
- Any Microsoft certification (PL-900, PL-100, PL-500, AI-900) or an RPA vendor certification
- A GitHub, portfolio, or even a short write-up of something you automated for yourself

Hiring process

Short screening form

Practical assessment - a small logic and process-automation exercise (no prior Power Platform experience needed to attempt it)

Interview with the hiring team

Responsibilities

Map and document existing manual processes with the process owners, then identify what's worth automating
Build, test, and deploy automations using Power Automate (cloud and desktop flows), Power Apps, and SharePoint lists
Use AI tools (Claude, Copilot) to draft logic, generate expressions, troubleshoot errors, and produce documentation
Handle error scenarios properly - retries, exception paths, notifications, not just the happy path
Write clear work instructions and short training material so the business can run what you build
Track the impact of each automation (hours saved, error rate, turnaround time) and report it
Support the wider Innovation and Automation backlog: research, testing new tools, and small internal projects

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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