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Médecins du Monde

Medical humanitarian association for access to care

Médiateur en santé Centre d’Accueil de Soins et d’Orientation

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeSaint-Denis, France

About the Job

Requirements

  • Have training in health mediation, public health, or a health-related field.
  • Have experience working in associative and institutional networks.
  • Have operational knowledge of the health system, social protection, and health mediation.
  • Be able to work in networks and multidisciplinary teams.
  • Have good knowledge of the Seine-Saint-Denis area.
  • Master interviewing and group facilitation techniques.
  • Be comfortable using Microsoft Office.
  • Have fluent written and spoken French.
  • Have experience working with people experiencing precarity and barriers to accessing health care.
  • Be able to understand and explain the limits of the role to service users and health and social care professionals.

Responsibilities

  • Participate in welcoming and directing people attending CASO during service sessions.
  • Coordinate service users’ care pathways with the volunteer care team.
  • Work with the CASO team to provide individual follow-up for complex situations, including administrative procedures and opening access to health rights.
  • Arrange or remind people of appointments as needed and provide in-person accompaniment when they have significant difficulty navigating or communicating.
  • Help patients develop autonomy in their care pathways.
  • Promote and organize group activities, as needed, on prevention, health education, and access to health rights, in coordination with CASO employees and volunteers.
  • Work closely with the social worker and program coordinator to support the quality and consistency of volunteers’ practices.
  • Support volunteers in assessing social or medical situations to ensure appropriate referrals and identify priority objectives for effective access to rights and care.
  • Monitor referral processes for directing service users to mainstream and nonprofit organizations, including hospital and community access-to-care services, and share information during dedicated sessions.
  • Create and facilitate training to improve the quality of volunteer practices.
  • Create and distribute tools to facilitate support for service users, including directories and referral sheets.
  • Identify nearby healthcare facilities in relation to service users’ living locations to make appropriate referrals.
  • Help strengthen connections between those facilities and service users.
  • Raise healthcare professionals’ awareness of the difficulties faced by service users to support better access to mainstream healthcare.
  • Participate in working and coordination meetings with local care organizations, including access-to-care services and community health centers.
  • Contribute to territorial monitoring of access to rights and care, and flag dysfunctions.
  • Collect data on individually followed service users and document barriers to accessing medical and social support services.
  • Participate in project meetings and contribute to activity reports, notes, and meeting minutes.
  • Contribute to advocacy strategy for CASO and Mission Banlieue projects concerning access to rights and health services.

About the Company

Médecins du Monde

Medical humanitarian association for access to care

Médecins du Monde is a French medical humanitarian association that treats people excluded from healthcare in France and abroad. Its programs address barriers facing migrants, people who use drugs and communities affected by conflict, alongside sexual and reproductive health needs. Supported by donations, volunteers and salaried teams combine medical care with support for access to health rights and campaigns for changes to public policy. It belongs to an international network of independent associations that coordinate their work while retaining their own identities. Founded in 1980, Médecins du Monde is headquartered in Saint-Denis, France.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Saint-Denis, France
Founded
1980

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