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RWS Global

Designs and produces immersive attractions worldwide

Assistant Cruise Director

Production ManagementConfirmed live in the last 24 hours
Full-timeUnited KingdomNo salary listed

About the Job

Requirements

  • At least 2 years of experience working with diverse and varied entertainment programmes, ideally in a family-audience cruise ship environment.
  • Experience managing a team of individuals.
  • Professional microphone and hosting experience.
  • Strong knowledge of stage performance.
  • Experience promoting revenue through an entertainment product.
  • Must complete STCW training (Safety at Sea, First Aid, and Fire Fighting) before joining the ship.
  • Must hold a full passport valid for the duration of the contract plus six months.
  • Must hold a valid ENG1 Medical Certificate.
  • Must hold a Seaman’s Discharge Book or have completed an application for one.
  • Strong administration and organization skills, including experience using Microsoft Office systems.

Responsibilities

  • Assist the Cruise Director in managing the Entertainment Department onboard a specified cruise ship.
  • Maintain a visible presence with guests and the Entertainment Department team, including daily appearances around the ship and hosting events to maximize the team’s profile.
  • Support the Cruise Director in scheduling and programming events, activities, and shows to provide guests with a modern, full, and varied entertainment offering.
  • Support other departments’ revenue generation through the daily programme and regular advertising.
  • Input the entertainment programme into the daily Cruise and Entertainment Layouts and Cruise News template, and make it available to the relevant onboard person in time for daily publication.
  • Deliver and promote the entertainment package to a high standard.
  • Deputize for the Cruise Director and act as a second pair of eyes around the ship.
  • Host selected daily events and activities, including Sail Away and Deck Parties.
  • Line-manage and organize the Senior Entertainment Host, M-Club Manager and their host teams, and visiting Guest Entertainers.
  • Check and respond to emails; amend entertainment schedules as needed in response to changing onboard demographics; appraise Senior Hosts; and assist the Cruise Director with investigation and disciplinary paperwork when required.
  • Create and enhance the onboard guest experience.
  • Assist the Cruise Director and oversee members of the ship’s Entertainment Department.
  • Uphold venue expectations and ensure the team maintains the company’s standards, product quality, and professional behavior.
  • Complete and issue each day’s updated entertainment programme to the responsible department within deadlines.
  • Make revenue announcements while hosting events, promoting available tours, shop offers, Cruise Holiday Store offers, and similar products; encourage the Entertainment Team to do likewise.
  • Assist the DCM with entering the programme into the Cruise Layout; prioritize and protect Destination Services events, including Port Showcases and Cruise Holiday Store/Future Cruise presentations, avoiding conflicts with light entertainment events.
  • Assist the hotel operation on challenging days with ad hoc gangway assistance and crowd control.
  • Give feedback to the Senior Entertainment Host and support them in providing feedback to Entertainment Hosts.
  • Ensure all Entertainment Department members meet appearance and grooming guidelines.
  • Interface with the ship’s Management Team.
  • Uphold standards set out in training.
  • Conduct monthly one-to-one meetings, appraisals, and development plans for Senior Host development.
  • Hold onboard responsibility for emergency procedures, guest mustering, and drills; full training is provided onboard.

About the Company

RWS Global

Designs and produces immersive attractions worldwide

RWS Global designs and builds attractions, exhibits, and immersive environments for clients like theme parks, cruise lines, museums, and retail spaces. It delivers end-to-end solutions from master planning and storyline development to full-scale production and maintenance, including interactive media that bring guest experiences to life. The company works by guiding projects from initial concept through production to ongoing support, using integrated teams across four partner companies to cover design, engineering, fabrication, and installation. This makes RWS Global stand out by offering a single, coordinated service that combines planning, storytelling, media creation, and production under one umbrella, with input from industry leaders to ensure high standards. Its goal is to elevate guest experiences worldwide by creating engaging, memorable environments for experiential entertainment markets.

Company size
11-50
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$20M
Headquarters
New York City, New York
Founded
2023

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