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Mercier Consultancy Group

German Speaking B2B Solutions Consultant - German

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent German, spoken and written, is mandatory.
  • A valid EU passport is mandatory.
  • Proven experience in a customer-facing or B2B advisory role, ideally within Customer Support Services.
  • Ability to communicate complex technical concepts in German.
  • Digital literacy and familiarity with modern business communication platforms.
  • A proactive, results-oriented approach to professional service delivery.

Responsibilities

  • Act as the primary point of contact for enterprise-level clients, providing assistance within the Customer Support Services sector.
  • Identify, analyze, and resolve complex B2B inquiries to support client satisfaction and operational efficiency.
  • Maintain professional relationships with partners to facilitate long-term business growth and retention.
  • Collaborate with cross-functional teams to refine service processes and improve customer engagement.
  • Perform diagnostic problem-solving to assist business clients with proprietary software or service-related queries.
  • Stay updated on industry trends to provide proactive solutions for the client portfolio.
  • Document interactions in the internal customer relationship management system to maintain quality-assurance standards.

Desired Qualifications

  • Experience in a customer-facing or B2B advisory role within Customer Support Services is ideal.

About the Company

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