Full-Time

Enterprise Sales Manager

Confirmed live in the last 24 hours

Assembled

Assembled

51-200 employees

Optimizes workforce management for customer support

Enterprise Software
AI & Machine Learning

Senior

San Francisco, CA, USA

Requires in-office presence on Mondays and Thursdays.

Category
Strategic Account Management
Sales & Account Management
Requirements
  • Based in San Francisco (this role is hybrid in-office on Mondays and Thursdays)
  • 8+ years of experience, with 3+ years building and managing high-performing SaaS sales teams
  • Deep understanding of the enterprise sales cycle and experienced in selling to enterprise level accounts
  • A strong track record of recruiting, retaining, and developing top sellers
  • Data-driven mindset with experience using sales metrics to drive decision-making and performance improvements.
  • Proven track record of success in achieving and exceeding sales targets, with a history of closing large, complex deals
  • Previous experience selling into Customer Support is preferred but not required
Responsibilities
  • Develop and execute a strategic plan to achieve and exceed sales targets
  • Lead, mentor, and scale a high-performing team of enterprise Account Executives, fostering a collaborative and results-driven culture.
  • Identify and capitalize on new market opportunities, driving Assembled’s continued expansion in the enterprise segment.
  • Work closely with cross-functional teams (Marketing, Customer Success, Product) to align sales strategies with company objectives and ensure seamless execution.
  • Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking.
  • Bring creative solutions to complex challenges, iterating on our sales process as we grow and scale.

Assembled offers a platform that enhances workforce management for customer support teams through advanced scheduling, real-time monitoring, and data analytics. The platform uses artificial intelligence and automation to track agent adherence to schedules and provide real-time performance data, helping businesses maintain high service uptime. Unlike its competitors, Assembled focuses specifically on optimizing customer support operations, which helps reduce costs and improve agent productivity. The company's goal is to ensure that support teams are effectively managed and always ready to deliver quality service.

Company Stage

Series B

Total Funding

$68.8M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

23%

1 year growth

3%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $51M Series B funding round led by New Enterprise Associates positions Assembled for significant product development and market expansion.
  • Assembled's focus on reducing operational costs and improving agent productivity can lead to higher customer satisfaction and retention rates.
  • The company's AI-driven approach to workforce management offers a cutting-edge solution that can attract tech-savvy clients looking for innovative ways to optimize their support operations.

What critics are saying

  • The competitive landscape in workforce management and customer support is crowded, requiring Assembled to continuously innovate to maintain its edge.
  • Dependence on a subscription-based model means that customer churn could significantly impact revenue and growth.

What makes Assembled unique

  • Assembled leverages AI and automation specifically for customer support workforce management, unlike broader WFM solutions that may not cater to the unique needs of support teams.
  • The platform's real-time monitoring and adherence reports provide actionable insights that are crucial for maintaining high service uptime, setting it apart from competitors.
  • Assembled's subscription-based model ensures continuous revenue, allowing for ongoing product enhancements and superior customer support.

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Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend