Process Design and UX Researcher

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

We are recruiting for a Process Design and UX Researcher that will focus on continuous improvement across the enterprise. This is a hybrid role working out of our Farmington Hill, MI office 3 days a week and 2 from home.    

Position Summary:

The User Experience Designer will spearhead the customer-centric design process and bring the voice of our users to the forefront. Responsibilities will include creation of customer journey maps which are holistic, intuitive, relevant, and personalized, while also going a layer deeper into operational process with the creation of end-to-end process maps that connect user experiences to underlying business operations. The UX Designer will own and deliver intuitive, efficient, and scalable experiences, which may include customer or employee experiences, by aligning customer journeys with operational processes, systems, and cross-functional workflows across product teams.

Responsibilities:

• Provide thought leadership in design thinking and user-centered design.
• Work closely with end users, product owners, stakeholders, and teams to understand the full picture, set the vision for the user experience, and ensure the preservation of the original design intent in the final product as well as its position within the entirety of the eco-system.
• Translate customer journeys into clearly defined end-to-end business and system processes.
• Partner with product, engineering, and business teams to map current-state and future-state processes, identifying pain points, inefficiencies, and opportunities.
• Align UX outputs with broader enterprise workflows, data flows, and ecosystem dependencies.
• Champion and advocate for the UX organizational transformation.
• Act as a subject matter expert on assigned product team(s).
• Solve complex design challenges and create enjoyable digital experiences.
• Deeply understand your audiences through research, testing, personas, and journeys.
• Visualize experiences via wireframes, flow maps, visual mockups, and prototypes.
• Contribute to a design language system to help support visual consistency across all digital tools.
• Keep abreast of new UX design concepts and technologies.

Requirements:

• Bachelor’s degree in Human Computer Interaction, Graphic Design, Service Design, other relevant degree, or demonstrated technical field experience required.
• 5 years of experience in user centered design, product design or service design with a focus on the end-to-end process.
• 5 years of experience leading UX conversations in a collaborative team setting.
• Excellent project management skills including leading agile cross-functional teams.
• Demonstrated experience creating process maps and workflow diagrams that connect user experience with business operation.
• Ability to analyze and simplify complex systems and operational workflows.
• Strong understanding and ability to execute UX Research Methods.
• Demonstrated successful ability to create user-centric experiences
• Demonstrated successful ability to turn design research into tangible, actionable outcomes
• Fluency in best practices for information architecture and responsive design, as well as deep and broad knowledge of usability principles and techniques
• Experience in design research, writing user tests and moderating test designs with users.
• Proficiency with design/process flow tools such as: Figma, Adobe Creative Suite, Lucid.
• Strong analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent attention to detail.
• Creative and innovative thinker.
• Excellent organizational skills and ability to function in a fast paced, highly visible, and changing environment.

#LI-CR1

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer.  Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.   Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.