AI Enablement Analyst
Marsh & McLennan
AI Enablement Analyst
Marsh & McLennan
Brokers insurance and runs risk and HR consulting
Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
The Opportunity:
The Quotient Inside AI Product Enablement Analyst is part of the AI Capability & Adoption team at Oliver Wyman. Working within a global Centre of Excellence, you will help colleagues across the firm build practical AI fluency - turning curiosity into confident, responsible use. You will shape how AI tools are used across the firm, using the most underrated tool in AI: precise writing.
Working closely with the Director of AI Product Enablement and the Product Strategy leadership team, the Analyst contributes to coaching support, prompt refinement, AI assistant evaluation, and enablement materials that help scale responsible AI adoption across the firm.
This is a hands-on enablement role with real scope to grow. If you enjoy testing and refining until something works, explaining complex things simply, and writing with precision, this role will feel like home. You will be supported to develop deeper AI expertise as you go - no two days will look the same.
Key Responsibilities:
Prompt & Skill Writing
Write clear, reusable prompts, skills, and structured guides that help colleagues get consistent, reliable results from AI tools
Refine prompts and skills for practical team use, turning fuzzy requests into precise, unambiguous instructions
Validate outputs for clarity, consistency, safety, and usability
AI Workflow Design
Map how a task should flow through an AI-supported workflow: defining steps, decision points, and handoffs in plain language
Test prompts and workflows against real use cases, spot where instructions break down, and refine the wording until it works
Explore AI tools to understand their strengths, limitations, and best-fit use cases - and document what you learn in reusable form
Documentation & Living Exemplars
Co-create and maintain prompt libraries, living exemplars, and structured guides for the Centre of Excellence
Document tested use cases in reusable formats
Contribute technical examples and demos to training and enablement materials
Coaching Support & Community Engagement
Support office hours and working sessions
Help translate user questions into structured AI prompts or Product Strategy team actions and backlog items
Guide colleagues toward the right resources, tools, and exemplars
Respond to inbound AI questions with patience, clarity, and practical advice
Pattern Awareness & Feedback
Track recurring questions and usage patterns
Share structured observations with the AI Product Strategy teamleads
Contribute technical input to decks and enablement documentation
Experience Required:
Around 2 years of experience in technical writing, translation orlocalisation, instructional design, editorial work, knowledge management, consulting communications, digital enablement, or a related field - or a portfolio of practical work that shows equivalent skill
Practical experience implementing AI in real work: examples could include prompts or workflows you built and refined, AI-assisted processes you introduced to a team, or documented use cases you tested and improved
Experience writing structured documentation, technical guides, style guides, or instructional content in a collaborative environment.
This role does not involve building LLM pipelines, RAG systems, model fine-tuning, or ML infrastructure - no coding background is required.
The craft is language, structure, and design, not code
Skills and Attributes:
Exceptional written clarity: you can turn a fuzzy request into precise, unambiguous instructions, and you think about how words will be interpreted - by a person or by a model
Experience writing structured content: documentation, guides, translations, training materials, or editorial work
Curious and experimentation driven - you enjoy testing how wording changes AI output
Detail-oriented and reliable - you notice ambiguity, inconsistency, and gaps that others miss
Analytical mindset and attention to detail
Excellent written and verbal communication skills in English
A genuine learning orientation -energisedby new challenges, not daunted by them
What we can offer you:
Full time job contract with an attractive compensation package
Flexible benefits package which you can tailor to your needs (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
Opportunity for professional growth in a stable, global company
Access to mentoring and training programs
Inclusive culture with Employee Resources Groups and CSR activities
Working in diverse and dynamic teams, friendly and flexible workplace that promotes work-life balance
A range of digital collaboration and online communication tools to support effective team work
Various social initiatives and learning opportunities adapted for virtual settings
Fresh fruit, beverages and snacks while working in our modern office near the city center.
Please submit your CV in English when applying.
Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!
We’re individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other’s time and are sensitive to how it is used. We are an output not input-based culture, have respect for people’s personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
Brokers insurance and runs risk and HR consulting
Marsh & McLennan Companies, which operates under the Marsh brand, is an insurance broker and consulting group serving businesses, governments and institutions worldwide. Its Marsh Risk unit arranges property, casualty, cyber and employee-benefit coverage, while Guy Carpenter places reinsurance for insurers. Mercer advises employers on pay, benefits, retirement and investments, and Oliver Wyman, Lippincott and NERA handle strategy, brand and economic consulting. Brokers earn commissions and fees from placing coverage, and consultants bill client fees or charge fees based on assets or plan members. The company traces its roots to 1871 and is headquartered in New York City.
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