Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, your day involves acting as a software detective, diligently investigating and resolving issues that arise across various components of essential business systems. You will engage in continuous monitoring and analysis to ensure system stability and performance, collaborating with different teams to maintain seamless operations. Your role requires a proactive approach to identifying potential problems before they impact business functions, contributing to the overall reliability and efficiency of critical applications.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather information and troubleshoot complex system issues.
- Document findings and resolutions clearly to support knowledge sharing and future reference.
- Assist in the development and improvement of support processes and tools to enhance service delivery.
- Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Database & CI Management.
- Strong analytical skills to diagnose and resolve configuration and integration issues within complex systems.
- Experience with monitoring tools and techniques to track system health and performance.
- Ability to manage and maintain configuration items and their relationships within the configuration management database.
- Familiarity with incident management and problem resolution methodologies.
- Excellent communication skills to effectively collaborate with technical teams and business users.

Additional Information:
- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.