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American Iron and Metal

Recycles ferrous and non-ferrous metals for industry

Leader in Training - Retail

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeMontréal-Est, QC, CanadaNo salary listed

About the Job

Requirements

  • You are a graduate of a higher-education institution, university, or vocational training center.
  • You have 5 to 10 years of experience in retail service and/or customer service.
  • You have 3 to 5 years of management experience.
  • You have professional communication skills, including strong written and oral communication and professional email etiquette.
  • You have organizational skills, including time management and prioritization to manage multiple responsibilities.
  • You have analytical ability, including critical and logical thinking to make informed decisions.
  • You must have broad availability because the business operates in retail and branches are open seven days a week.
  • The work environment includes office and production settings; the role requires outdoor work and exposure to high and low temperatures.

Responsibilities

  • Complete a hands-on development program lasting up to six months, rotating through key departments and sites to develop knowledge of their functions.
  • Learn the vehicle purchasing process through work with the call center.
  • Learn the process for recovering vehicles from sites through dispatch operations.
  • Understand the branch vehicle purchasing process through vehicle buying and selling activities.
  • Learn how products are promoted through marketing.
  • Develop strategies to improve customer satisfaction, resolve service issues, and strengthen customer relationships.
  • Learn retail and operational processes, including yard operations and depollution.
  • Review systems and programs and verify that access rights are granted.
  • Support management in investigating workplace accidents and injuries, document findings, and contribute to corrective action plans that strengthen safety protocols.
  • Complete mandatory training on AIM Campus.
  • Develop an understanding of regulatory compliance, risk management, and proactive safety practices.
  • Lead branch operations, including yard management and depollution.
  • Lead a branch’s retail sales activities, assisting customers throughout purchases, from locating products on site to recommending suitable warranty options.
  • Facilitate vehicle purchase and sale transactions while ensuring procedures are followed and required files are properly completed.
  • Identify and consult relevant information and ensure required files and procedures are complete.
  • Coach and support employees in daily activities to ensure operational efficiency and service excellence.
  • Work directly with frontline employees and gain practical experience coaching and mentoring diverse teams while reinforcing safety and compliance standards.

About the Company

American Iron and Metal

Recycles ferrous and non-ferrous metals for industry

American Iron & Metal (AIM) recycles ferrous and non-ferrous scrap into metal products for industrial markets, alongside auto-parts sales and vehicle recycling. Its divisions also provide demolition, decommissioning, site remediation, and construction-waste recovery services. It sources scrap from manufacturers, other industrial businesses, and the public, who can deliver it to AIM facilities, and sells recovered metals to customers worldwide. The product range includes processed aluminum and copper pieces, and its divisions share resources and expertise across different stages of material recovery. Founded in Montreal in 1936, the family-run parent company says its head office is in Montreal, Quebec.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Montreal, Canada
Founded
1936

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