Technical Account Manager
Updated on 3/26/2024
Braze

1,001-5,000 employees

Comprehensive platform for real-time customer engagement optimization
Company Overview
Braze is a top-tier customer engagement platform, enabling global brands to process real-time customer data and orchestrate contextually relevant marketing campaigns, thereby enhancing their customer engagement strategies. The company's culture and work environment have been recognized by Fortune and Great Place to Work, marking it as one of the best workplaces in New York, the UK for women, and the US for technology. With its robust privacy settings and commitment to data security, Braze ensures a trustworthy and secure environment for its clients and employees alike.
Data & Analytics

Company Stage

N/A

Total Funding

$635.1M

Founded

2011

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

6%

1 year growth

8%

2 year growth

34%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Sales & Account Management
Customer Success Management
Requirements
  • 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
  • 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
  • Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
  • Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
  • Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
  • Bilingual skills beyond English that facilitate communication with global customers in their native language (not a requirement but welcomed)
Responsibilities
  • Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio
  • Collaborate closely alongside the Customer Success and wider account teams
  • Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering
  • Drive value, retention, and adoption of Braze’s product through the customer lifecycle
  • Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts
  • Partner with the Customer Success Team to own the technical relationship for assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
  • Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
  • Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
  • Empower customer product and engineering teams to use the product as independently and efficiently as possible
  • Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
  • Instill best practice and engineering excellence amongst the customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team