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TELEXISTENCE

RaaS provider automating retail and logistics

Logistics Robotic Support Lead

Customer SupportConfirmed live in the last 24 hours
Full-timeTokyo, Japan¥3.5M - ¥5.9M /yrHybrid

About the Job

Requirements

  • Native-level Japanese and the ability to handle English.
  • Hands-on experience building operations.

Responsibilities

  • Monitor robot operations at multiple domestic logistics centers and provide call support.
  • Handle escalations.
  • Manage key performance indicators and plan and execute initiatives to improve operations and quality.
  • Plan various training programs.
  • Train overseas operations teams.

Desired Qualifications

  • Experience in operations management, team leadership, or supervisor roles is welcomed.
  • Interest in robotics, machinery, artificial intelligence-related work, or the logistics industry is welcomed.

About the Company

TELEXISTENCE

RaaS provider automating retail and logistics

TELEXISTENCE designs and operates robots that blend AI with remote control under a robotics-as-a-service model to automate labor tasks in retail and logistics. Its TX SCARA robot restocks beverages by using an AI system called Gordon to detect low stock and perform replenishment, handling up to about 1,000 bottles or cans per day with onboard NVIDIA Jetson edge AI; if the AI isn’t reliable, a human operator can take control remotely via a telepresence/VR interface. The company stands out by combining AI, remote operation, and ongoing RaaS contracts, backed by large funding and partnerships to scale mass production and expand internationally, including collaborations like Astra with Seven-Eleven Japan. TELEXISTENCE’s goal is to reduce labor shortages and boost efficiency by deploying versatile robots at scale across retail and logistics.

Company size
51-200
Company stage
Series B
Total funding
$197.5M
Headquarters
Tokyo, Japan
Founded
2017

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