Claims Representative

Solera launches Qapter(R) Direct Dispatch, the first solution to deliver nationwide estimating access for Insurers. GlobeNewswire | Solera Global Corp. Today at 5:10am PDT WESTLAKE, Texas, Aug. 07, 2026 (GLOBE NEWSWIRE) - Solera, the global leader in vehicle lifecycle management solutions, today announced the launch of Qapter(R) Direct Dispatch, a transformative enhancement to its AI-powered collision estimating platform, Qapter(R). Qapter Direct Dispatch enables insurers, third party administrators, and independent appraisal companies to securely dispatch estimate assignments to virtually any collision repair facility or independent appraiser with an email address, regardless of their current estimating platform, software provider, or network affiliation. For decades, insurers have relied on Direct Repair Programs (DRPs) to deliver consistency, accountability, cost control, and operational efficiency throughout the repair process. While highly effective, traditional DRP models have historically been limited by network participation, geographic coverage constraints, and estimating platform fragmentation across repair facilities. When using multiple estimating platforms, carriers often lack the ability to consolidate standardized repair metrics into a single analytics database for consistent performance measurement and business insights. Qapter Direct Dispatch enables insurers to extend repair assignments to a significantly broader repair ecosystem while maintaining the standards, oversight, and workflow expectations that drive successful repair programs. Participating repair facilities operate within insurer-defined requirements, enabling insurers to achieve greater flexibility and geographic reach without sacrificing the discipline and consistency associated with managed repair. With Qapter Direct Dispatch, insurers can quickly assign estimate requests to repair facilities and appraisers in urban, rural, and remote locations, helping reduce delays, expand repair choice, and accelerate claim resolution. Through a secure authentication process, recipients receive one-time access to Qapter's industry-leading estimating technology, allowing them to quickly complete and submit highly accurate damage estimates using Solera's AI-powered platform. According to Tim Sixta, SVP of Product Management at Solera, "Qapter Direct Dispatch represents the evolution of the Direct Repair Program itself. Insurers should no longer have to choose between maintaining managed repair outcomes and achieving nationwide repair flexibility. By combining AI-powered estimating with Solera's connected ecosystem, Qapter Direct Dispatch enables carriers to work with virtually any repair facility while preserving the consistency, accountability, and operational discipline that have long defined successful repair programs. We are removing historical barriers and creating a more connected, intelligent claims experience for insurers, repairers, and vehicle owners alike." Benefits for Insurers, Appraisers, and Repair Facilities Users immediately gain access to powerful estimating technologies, including: * AI-powered damage estimating capabilities * Automated vehicle equipment identification * Advanced estimating workflows * Integrated 3D vehicle graphics * Digital collaboration throughout the claims process The Evolution of Managed Repair More than expanding estimating access, Qapter Direct Dispatch helps insurers rethink how repair networks are built, managed, and utilized. By combining AI estimating technology with Solera's connected ecosystem, insurers can extend managed repair principles beyond traditional network boundaries, creating a more scalable and flexible operating model for collision claims. "Innovation requires deliberate investment in technology that enables transformation at scale. By bringing Qapter Direct Dispatch to the market, we're removing barriers that have traditionally slowed the claims process, helping insurers make faster decisions to support policyholders. Powered by the Solera AI Engine, Qapter Direct Dispatch is another step toward our vision of a fully connected global automotive ecosystem. Qapter, Solera's global claims platform, serves insurers in over 100 countries, connecting them with repairers, appraisers, and the industry's largest green parts network through a single intelligent ecosystem. By extending the reach of Qapter beyond traditional network boundaries, we're accelerating claims decisions, expanding access to estimating, and helping insurers deliver a faster, more seamless experience for policyholders," said Alberto Cairo, Chief Financial Officer and Managing Director of Solera. Qapter Direct Dispatch represents a fundamental shift in how repair assignments and damage assessments are initiated, completed, and managed - bringing together insurers, repairers, appraisers, and vehicle owners through a more connected and intelligent claims ecosystem. The result is greater flexibility, broader repair access, and the ability to deliver managed repair outcomes at a national scale. About Solera Solera is a global leader in vehicle lifecycle management software, data, and services. Operating in more than 120 countries and serving over 280,000 customers, Solera provides the digital infrastructure that powers critical operations across the automotive ecosystem, serving manufacturers, dealerships, insurers, repairers, recyclers, parts and fleet operators worldwide. At its core, Solera is built on a proprietary automotive data foundation and a cloud-based AI infrastructure designed to operate at industry scale. By embedding intelligence directly into workflows and continuously innovating across its platform, Solera enables customers to move faster, reduce complexity, and deliver better outcomes. By serving the full vehicle lifecycle, Solera creates unique synergies across its network, helping customers unlock greater value, improve performance, and succeed in an increasingly complex and connected industry. Solera is home to many leading brands in the automotive and vehicle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving, cap hpi, Autodata, and others. For more information, visit www.solera.com. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.

TOPDON USA to integrate Solera's Identifix Direct-Hit professional software. Partnership offers TOPDON ONE users access to 50-plus years of car makes & models & 3 million-plus technician-submitted confirmed fixes through Direct-Hit... TOPDON USA - a provider of cutting-edge diagnostic tools, technology and software - and Solera have finalized a partnership to integrate Identifix Direct-Hit auto repair information software across TOPDON's ONE auto diagnostic tool series. The partnership offers TOPDON ONE users direct access to over 50 years of car makes and models and more than 3 million technician-submitted confirmed fixes through Direct-Hit. Direct-Hit is now available for use on the TOPDON ONE series, with plans to expand availability to additional TOPDON platforms. "We're thrilled to join forces with Solera, which marks a significant milestone in advancing diagnostic repair technology for our industry," said Chad Schnitz, vice president at TOPDON USA. "Our partnership represents two technology companies collaborating to offer the most robust diagnostic platform for auto repair technicians. As the leading auto repair shop software, Identifix Direct-Hit perfectly aligns with our mission to be a trusted provider of leading auto repair technology. I'm certain that this new partnership will facilitate more efficient repair outcomes for ONE users, as well as lead to increased profitability for repair shops of all sizes." Identifix Direct-Hit is a subscription-based automotive diagnostic and repair information platform used by professional repair shops and technicians. It is designed to help mechanics diagnose problems faster by combining OEM repair information with a massive database of real-world confirmed fixes from other technicians, noted the release. Key features of the TOPDON ONE with an Identifix Direct-Hit subscription include: * Community help * Ford, Lincoln, Mercury, Toyota and Scion content * Trace wiring diagrams across multiple pages * Pre-1980 repair information * ADAS * Request missing content * More than 3 million confirmed fixes * Service manuals, R&R, Procedures, TSBs, and DTCs "TOPDON is one of the fastest growing and most respected providers of auto diagnostic solutions technology in the industry," said Meredith Zimmerman, senior vice president of vehicle and collision repair solutions at Solera. "Our partnership is a perfect pairing and brings together our combined expertise to help drive innovation and build a smarter future for automotive technology. The TOPDON ONE is the ideal product line to roll out this new collaboration. We look forward to expanding Direct-Hit to additional TOPDON products in the coming months, helping auto repair technicians work more efficiently, accurately and confidently."

TOPDON USA announces landmark partnership with Solera to integrate Identifix Direct-Hit(R) professional on the TOPDON ONE auto diagnostic tool series. Fairfield, N.J., July 22, 2026 (GLOBE NEWSWIRE) - TOPDON USA (https://www.topdon.Chemicalspressreleases), a leading provider of cutting-edge diagnostic tools, technology, and software, and Solera (https://www.solera.com) have finalized a landmark partnership to integrate Identifix Direct-Hit(R)(https://www.identifix.com) auto repair information software across TOPDON's ONE auto diagnostic tool series. The agreement marks a powerful alliance that merges two leading automotive technology and software companies designed to accelerate innovation and expand diagnostic repair for professional technicians, as well as prosumers and DIYers. The partnership offers TOPDON ONE users direct access to over 50 years of car makes and models and more than 3 million technician-submitted confirmed fixes through Direct-Hit. Direct-Hit is now available for use on the TOPDON ONE series, with plans to expand availability to additional TOPDON platforms. The Identifix Direct-Hit Pro software subscription can be purchased on TOPDON ONE products, or on www.TOPDON.Chemicalspressreleases. "We're thrilled to join forces with Solera, which marks a significant milestone in advancing diagnostic repair technology for our industry," said Chad Schnitz, vice president at TOPDON USA. "Our partnership represents two technology companies collaborating to offer the most robust diagnostic platform for auto repair technicians. As the leading auto repair shop software, Identifix Direct Hit perfectly aligns with our mission to be a trusted provider of leading auto repair technology. I'm certain that this new partnership will facilitate more efficient repair outcomes for ONE users, as well as lead to increased profitability for repair shops of all sizes." Identifix Direct-Hit(R) is a subscription-based automotive diagnostic and repair information platform used by professional repair shops and technicians. It is designed to help mechanics diagnose problems faster by combining OEM repair information with a massive database of real-world confirmed fixes from other technicians. The Direct-Hit subscription will be available for use on the TOPDON ONE series - a 10.1-inch tablet that offers mobile flexibility when diagnosing vehicles. The TOPDON ONE with Identifix Direct-Hit subscription will offer more diagnostic solutions than any other products currently available. Key features per tool include: * Community help * Ford, Lincoln, Mercury, Toyota, and Scion content * Trace wiring diagrams across multiple pages * Pre-1980 repair information * Request missing content * More than 3 million confirmed fixes * Service manuals, R&R, Procedures, TSBs, and DTCs "TOPDON is one of the fastest growing and most respected providers of auto diagnostic solutions technology in the industry," said Meredith Zimmerman, Senior Vice President of Vehicle and Collision Repair Solutions at Solera. "Our partnership is a perfect pairing and brings together our combined expertise to help drive innovation and build a smarter future for automotive technology. The TOPDON ONE is the ideal product line to roll out this new collaboration. We look forward to expanding Direct-Hit to additional TOPDON products in the coming months, helping auto repair technicians work more efficiently, accurately, and confidently." The Identifix Direct-Hit software subscription is available for the TOPDON ONE Plus, TOPDON ONE, and TOPDON ONE Lite. It will also be available on the TOPDON Phoenix series later this year. About TOPDON USA Founded in 2017 and based in Fairfield, New Jersey, TOPDON USA is a provider of entry-level, mid-level, and advanced tools and solutions for professional technicians and DIY enthusiasts. Globally, TOPDON has over 250 industry-leading engineers and owns over 600 patents and software copyrights. The company's cutting-edge technology helps shops minimize downtime and maximize profits. For more information, visit www.topdon.Chemicalspressreleases. Follow TOPDON USA on Facebook, Instagram, YouTube, and TikTok. About Solera Solera is the global leader in vehicle lifecycle management software-as-a-service (SaaS), data, and services. Through four lines of business - claims, repair, dealer, and fleet solutions - Solera powers many of the leading brands serving the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, cap hpi, and Autodata. Beyond vehicle solutions, the company also offers a specialized portfolio of comprehensive property solutions, leveraging a team with decades of industry expertise plus cutting-edge technology. Solera empowers customers to succeed in the digital age by streamlining operations, delivering data-driven insights, and enhancing customer engagement, serving more than 280,000 customers and partners across 120+ countries. For more information, visit www.solera.com. Aaron Cook TOPDON USA 214-520-3430 [email protected] Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. 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