Full-Time

Senior Solutions Architect

Posted on 6/11/2024

Dialpad

Dialpad

1,001-5,000 employees

AI-powered customer intelligence platform

AI & Machine Learning
Consumer Goods
Data & Analytics

Senior

Vancouver, BC, Canada

Required Skills
Sales
Communications
Salesforce
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • 8+ years proven experience as a Salesforce Solutions Architect, with additional experience in enterprise architecture.
  • Deep understanding of Salesforce's Sales cloud environment including but not limited to CPQ, Lead to Cash process, Lead routing and more.
  • Strong foundation in data architecture and best practices in data management and security.
  • Excellent leadership skills with experience leading cross-functional teams in dynamic environments.
  • Robust problem-solving abilities with a track record of innovative solution implementation.
  • Proficient in stakeholder management, able to build trust and rapport with clients and team members.
  • Excellent communication skills, capable of conducting high-impact presentations and workshops.
  • Salesforce Architect certifications are a must (e.g., Certified Technical Architect, Certified Application Architect).
Responsibilities
  • Design and architect scalable and performant solutions within the Salesforce ecosystem.
  • Collaborate with enterprise architects to ensure alignment with broader system landscapes and technology strategies.
  • Lead data modeling, and integration efforts to ensure seamless data flow across multiple platforms.
  • Manage environment setups, configurations, and deployments across various Salesforce clouds and connected applications.
  • Oversee a team of developers and administrators, providing guidance and leadership throughout the project lifecycle.
  • Ensure the best user experience and perform automation and data sharing operations.
  • Act as a liaison between technical and non-technical stakeholders, effectively communicating complex concepts and solutions.
  • Maintain responsibility for project outcomes, addressing any challenges and ensuring successful handoffs to other systems.

Dialpad offers a comprehensive AI-powered customer intelligence platform that integrates a suite of services like AI Contact Center, AI Sales, AI Voice, and AI Meetings with AI Messaging. This platform significantly enhances productivity, collaboration, and customer satisfaction by leveraging advanced features like real-time transcription, sentiment analysis, live coaching, predictive customer satisfaction scores (CSAT), and more. Serving over 30,000 brands and millions of users, Dialpad's platform optimizes both team and customer conversations, making it invaluable in today's data-driven business environment.

Company Stage

Series F

Total Funding

$455M

Headquarters

San Ramon, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

14%

2 year growth

29%