Case Manager
About the job
- A Bachelor's degree in Human Services or a related field is required.
- Two years of experience with individuals with mental illness, substance abuse issues, crisis/residential/respite 24-hour centers, and/or a history of homelessness is required.
- Working knowledge of email, Microsoft Word, Excel, PowerPoint, and the Windows operating system is required.
- Provide case management to an assigned caseload.
- Develop and monitor individual service plans in conjunction with agency consumers.
- Assist agency consumers in accessing needed community services, including medical, psychological, substance abuse, vocational, food, and clothing services, through referral network development, referrals, and follow-up.
- Assist agency consumers with problem-solving and crisis intervention.
- Accompany agency consumers to medical, psychiatric, and public benefit appointments as necessary.
- Advocate for consumers as appropriate and encourage and support self-advocacy.
- Identify problems in daily living skills and provide hands-on assistance and/or referrals to address them.
- Maintain a strong working relationship with therapeutic support services to ensure quality of care.
- Document all services in compliance with agency standards.
- Work as a member of the social service team to develop off-site recreation, socialization, educational, and skill-building activities that promote community inclusion and integration.
- Liaise with community-based services and groups, including civic, social service, government, and business organizations.
- Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings, and trainings.
- A Master's degree in Human Services or a related field is preferred.
- Bilingual English/Spanish is a plus.
About the company
S:US helps New Yorkers who face homelessness, disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma access a wide range of supports across New York City and Long Island. It coordinates services such as case management, housing and stabilization, behavioral health treatment, recovery supports, rehabilitation, advocacy, and community-based programs tailored to each person’s needs. By linking housing, health, justice, and community resources, S:US delivers integrated, place-based services that address multiple barriers at once rather than focusing on a single issue. The goal is to help people lead purposeful lives, improve neighborhoods, and break the cycle of poverty for current and future generations of New Yorkers.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1978
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Simplify's Take
What believers are saying
- The April 2026 crisis center adds recurring operating funding through 2031.
- Urban Farms and bed-stuy food programs deepen neighborhood visibility and referrals.
- TD's 2026 grant expands Homebase staffing during acute eviction pressure.
What critics are saying
- S:US depends heavily on New York public funding and contract renewals.
- Aerosolized political attacks on supportive housing threaten S:US's core Brooklyn model.
- If state reimbursement tightens, its housing-and-behavioral-health network faces existential contraction.
What makes Services for the Underserved unique
- S:US opened Brooklyn's sixth state-funded Crisis Stabilization Center in April 2026.
- S:US won a $250,000 TD Charitable Foundation grant for eviction prevention.
- S:US secured a $894,050 Truxton SRO contract through 2032.
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In partnership with Services for the Underserved, NYC Health Dept launched the city's first Public Health Vending Machine located at 1676 Broadway, Brooklyn (corner of Decatur and Broadway).