Teller Associate
About the job
- A high school diploma or General Education Degree (GED) is required.
- At least one year of banking experience is required.
- Demonstrated knowledge of safe deposit box operations is required.
- Bilingual ability in English and Mandarin is required.
- Accept cash and check items for deposits.
- Verify customer identity and signatures for account withdrawals.
- Perform cash checks for customers.
- Handle sales of financial monetary instruments.
- Accept outgoing remittance transactions.
- Accept RMB cash deposits and withdrawals.
- Accept foreign currency exchange transactions.
- Input daily cash and check transaction records of 3K and above.
- Balance the cash drawer daily in USD and CNY.
- Promote and cross-sell banking products to potential customers.
- Conduct remittance investigations and input outgoing remittances.
- Process incoming payments and credit them to the proper accounts in T24.
- Process returned check items.
- Process checks-on-us return or repost requests by the ADM. Section.
- Process foreign check collections.
- Serve customers with a friendly, warm, and helpful attitude.
- Release check holds for residential mortgage or loan payments.
- Create non-customer profiles through RTO for foreign currency exchange.
- Assist customers and verify their identity when they access the safe deposit box area.
- Provide backup support for safe deposit box section operations.
- Review safe deposit box area camera footage weekly or bi-weekly for suspicious activity.
- Back up the ADM colleague in scanning the daily batch when absent.
- Understand, comply with, and monitor activities as necessary under applicable laws and regulations regarding Anti-Money Laundering, Bank Secrecy Act currency transaction reporting, and suspicious activity reporting.
- Comply with the BOC Global Service Standard and BOC NY Performance Evaluation.
- Report suspicious activities to the teller section supervisor.
About the company
Bank of China USA, the US branch network of Bank of China, handles banking between the United States and China for companies, financial institutions, and wealthy individuals. It was the first Chinese bank in the United States and uses its parent's global network to connect clients with overseas banking services. Chinese companies operating in the US and Fortune 500 firms use it for corporate loans, trade finance, currency trading and cross-border cash management, paying interest and service fees, while individuals use its personal banking. The US network dates to 1981, when Bank of China, founded in 1912, reopened its operations with a branch in New York, where the US business is based.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1981
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Simplify's Take
What believers are saying
- BOCUSA's August 2026 Beijing and Shanghai sessions drew nearly 30 client institutions, reinforcing its cross-border sales channel.
- BOCUSA describes employee youth mentoring with one-to-one meetings every two weeks during the school year.
- BOCUSA says over 90% of clients are U.S.-based, anchoring its customer relationships in the American market.
What critics are saying
- BOCUSA's Queens compliance roles allocate 50% to regulatory controls and 45% to account review and transaction monitoring.
- BOCUSA's Chicago and Los Angeles deposits lack FDIC insurance, leaving that funding outside the U.S. deposit-guarantee system.
- BOCUSA's federal branches need not report regulatory income, limiting standard comparisons of U.S. branch profitability.
What makes Bank of China USA unique
- Bank of China USA is one of two banks designated for yuan clearing in the United States.
- BOCUSA's New York branch handles CME futures-exchange payments in dollars and yuan, with overnight credit for clearing members.
- BOCUSA's New York and Queens branches jointly hold a regulatory deposit equal to 5% of third-party liabilities.
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