Enrollment Contact Center Specialist - Contact Center

Job Details

About Endeavor Schools

At Endeavor Schools, we believe choosing a school is one of the most meaningful decisions a family makes. Our network includes a wide range of exceptional early childhood and K-12 schools across the country, representing multiple brands and pedagogies, including Montessori, project-based, and play-based learning.

What unites us is a shared commitment to children, families, and educators. We invest deeply in quality, care, and community, and we’re building systems that help families find the right school at the right time, with a thoughtful and supportive experience guiding every interaction.

The Role

Do you enjoy helping families make important decisions and feel confident every step of the way? Us too! We’re looking for an Enrollment Contact Center Specialist to join our growing internal call center team. This fully remote role sits at the heart of the family experience, where you’ll work alongside a supportive, collaborative team focused on helping families move confidently through the enrollment journey.

You’ll handle both outbound and inbound calls with prospective families, guiding them from initial inquiry to scheduled tour, from tour to completed visit, and beyond. You’ll also support post-tour follow-up, registration conversations, and re-engagement campaigns for families who paused or didn’t move forward the first time.

This role is performance-based and measured against clear monthly conversion goals, while also placing a strong emphasis on the family experience. Success comes from listening carefully, answering questions clearly, navigating concerns with empathy, and representing our schools with professionalism and care.

What You’ll Do

• Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and post-tour follow-up
• Receive inbound calls from families with questions about programs, availability, and next steps
• Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement
• Communicate across multiple channels, including phone, text, email, and chat, with a consistent brand voice
• Clearly articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring the conversation to each family
• Confidently answer common parent FAQs around curriculum, age groups, schedules, enrollment process, and what makes each school special
• Use approved scripts and talk tracks while also adapting naturally to the direction of each conversation
• Handle objections thoughtfully and guide families toward the right next step
• Accurately document conversations, outcomes, and dispositions in the CCaaS and CRM
• Partner closely with school leaders and on-site teams to ensure smooth handoffs and aligned communication

What Success Looks Like

• Strong lead-to-tour scheduled conversion
• High tour scheduled-to-tour completed show rates
• Consistent follow-through and accurate CCaaS and CRM documentation
• A warm, professional experience that reflects our brand at every touchpoint

What We’re Looking For

• Experience in a call center or inside sales environment, ideally in education, healthcare, or another service-oriented industry
• Comfort being measured against conversion metrics and performance KPIs
• Experience working with CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar
• Hands-on experience with CRM systems and the ability to move efficiently between tools while on live calls
• Strong written and verbal communication skills across phone, text, and email
• Ability to follow scripts and frameworks while still sounding human and natural
• Confidence speaking with parents, answering nuanced questions, and representing multiple brands accurately
• Organized, reliable, and comfortable working in a fast-paced, remote environment
• A genuine interest in education and helping families make informed decisions

If you’re energized by conversations, motivated by results, and excited to represent schools that truly care about children and families, we’d love to meet you.

Experience and Education: 

• Associate’s degree or equivalent education required; Bachelor’s degree preferred.
• 1–2 years of experience in a call center, inside sales, admissions, or customer-facing role focused on phone-based communication.

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged sitting at a desk using a computer.
• Hear and speak.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Disclaimer:  This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.  Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of Endeavor Schools. 

At Endeavor Schools, we strive to inspire and draw out the best in each other by celebrating our differences. We are proud to be an equal opportunity employer and are committed to providing a workplace free of harassment and discrimination. Merit governs all aspects of consideration for employment with Endeavor Schools, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Pay Range

USD $21.00 - USD $25.00 /Hr.

Compensation: 21 to 25 (USD)