Full-Time

Operations Associate

Posted on 5/6/2024

Lyft

Lyft

10,001+ employees

Rideshare, bikeshare, and electric scooter services


Entry

Cleveland, OH, USA

Required Skills
Communications
Customer Service
Requirements
  • 1+ year of experience in an in-person customer service role like retail, technical support, or hospitality
  • Familiarity with the Cleveland area
  • Impeccable customer service and problem-solving skills
  • Excellent verbal and written communication skills
  • Patience, problem identifying and solving skills, de-escalation skills, teamwork, and self-governance
  • Team player mentality
  • Valid unrestricted driver's license and satisfactory driving record
  • Proficiency in other languages is a plus
Responsibilities
  • Assisting customers with the car rental process
  • Preparing rental vehicles for Lyft Drivers
  • Managing vehicle lot organization and daily rental operations
  • Flagging vehicle issues and program challenges
  • Building trust with drivers and upholding Lyft's service standards
  • Taking initiative and ownership to contribute to team success

Lyft offers a flexible ride-sharing service that allows drivers to set their own schedules and earn on their own terms. The company utilizes shared rides, bikeshare systems, electric scooters, and public transit partnerships to promote transportation equity and offset carbon emissions.

Company Stage

IPO

Total Funding

$4.8B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

5%

2 year growth

3%