Account Executive - Retail SaaS

The Role

As Account Executive for Spain, you will own the full sales cycle for new business across the Spanish market, from prospecting and qualification through to negotiation and contract signature, and act as account manager for our existing Spanish customers, owning renewals, upsell and expansion in the country. You will engage senior stakeholders in facilities, operations, procurement, finance and IT at multi-site organisations, and help them build a compelling business case for transforming how they manage facilities maintenance.

You will work closely with our Solutions Consultants, Business Development Representatives, Professional Services and Client Success colleagues, and you will be the voice of the Spanish customer inside ServiceChannel, feeding market insight back to Product and Marketing.

Why You'll Love This Role

This is a role for someone who wants to be the CEO of their own territory. You will join a small, entrepreneurial team where you can roll up your sleeves, get creative in how you open doors and win deals, and see the direct impact of your work on our growth in Spain. You will enjoy close collaboration with colleagues across Europe who share ideas, celebrate wins together and are building this market side by side. If you love the energy of growing something new, you will feel right at home.

Key Responsibilities

• Build and manage a healthy pipeline of new business opportunities with mid-market and enterprise multi-site organisations in Spain.
• Meet and exceed individual sales targets.
• Run complex, consultative sales cycles with multiple stakeholders, from first meeting through to signed contract.
• Uncover customer pain points, quantify the business value of the ServiceChannel platform and present tailored proposals and ROI cases.
• Lead discovery sessions and coordinate product demonstrations with Solutions Consulting.
• Develop account plans and engage executive sponsors such as Heads of Facilities, COOs, CFOs and Procurement Directors.
• Negotiate commercial terms and navigate procurement, legal and security reviews.
• Maintain accurate opportunity, forecast and activity data in Salesforce, following our funnel management standards.
• Partner with Marketing and BDRs on targeted campaigns, events and account-based programs in Spain.
• Hand over new customers smoothly to Implementation to set them up for long-term success.
• Act as account manager for existing ServiceChannel customers in Spain, owning the relationship, customer health and executive engagement.
• Drive renewals, upsell and cross-sell across the Spanish customer base, identifying expansion into new sites, brands and product modules.
• Run regular business reviews with key customers, partnering with Client Success and Professional Services to deliver measurable outcomes and resolve escalations.
• Represent ServiceChannel at industry events, trade associations and customer meetings across Spain.
   

What You Bring

• At least 5 years of software sales experience, covering both new business and account management, selling to multi-site organisations in retail, food service, grocery, hospitality or similar sectors, with a consistent record of meeting or exceeding targets. Experience selling SaaS into facilities/asset management, procurement or field service is a nice to have.
• Native-level Spanish and professional fluency in English, written and spoken. German or French is a nice to have.
• Proven ability to manage long, complex sales cycles with multiple decision-makers at senior level.
• Experience managing and growing existing customer accounts, including renewals, upsell and expansion, alongside winning new business.
• A structured, value-based sales approach; familiarity with methodologies such as MEDDICC, Challenger, or Value Selling is a plus.
• A strong network and proven ability to build relationships with enterprise clients in retail, grocery, restaurant, fitness and convenience in Spain.
• Ability to forecast accurately and manage opportunities rigorously in Salesforce or a similar CRM.
• A self-starter mindset: independent, ambitious and eager to deliver results quickly as part of a collaborative team.
• Willingness to travel up to 60% within Spain and across Europe.
   

What We Offer

• Competitive base salary with an uncapped commission plan.
• A territory that combines new business opportunity with an established customer base, and real influence over how ServiceChannel grows in Spain.
• Support from an experienced EMEA team, including Solutions Consulting, BDRs and Marketing.
• Structured onboarding, product training and ongoing sales enablement.
• Remote working with flexibility, and the backing of an established global organization.
• Career development opportunities within a growing European business.