Full-Time

Customer Service Training Coordinator

Posted on 12/6/2024

One Medical

One Medical

1,001-5,000 employees

Membership-based primary care with virtual services

Consulting
Healthcare

Compensation Overview

$24Hourly

Entry, Junior, Mid

No H1B Sponsorship

Tempe, AZ, USA

Category
Customer Education & Training
Customer Experience
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Strong and innovative problem-solver
  • Driven to create efficient workflows
  • Self-aware and a continual learner
  • Focus on quality interactions
  • Mastered the art of customer service and communication
  • Experience in developing standard work
  • Experience in training and coaching teams
Responsibilities
  • Build and maintain operational processes, standard work, process flows and workflows using CICARE and Lean principles
  • Facilitate, provide performance feedback, and contact center training & skills coaching, for member support specialists
  • Collaborate to design and improve the training & nesting program and ensure quality interactions for patients
  • Act as process expert and voice of member support specialist to solve problems, escalate systemic and workflow process issues, and support projects and initiatives
  • Develop OneSource (intranet) pages, training materials, and communications suitable for all audiences; report and track KPIs, training compliance, and other key metrics.

One Medical provides a membership-based primary care service that focuses on making healthcare more accessible and convenient for individuals and employers. Patients pay an annual fee to access services such as same-day appointments and 24/7 virtual care, all managed through a mobile app that allows for easy appointment booking and communication with healthcare providers. This model combines in-person and virtual care, aiming to enhance the patient experience while reducing healthcare costs. One Medical differentiates itself from competitors by targeting tech-savvy urban populations and partnering with employers to offer its services as part of employee health benefits. The company's goal is to expand its reach in the healthcare market and improve the overall efficiency of primary care.

Company Stage

Acquired

Total Funding

$544.8M

Headquarters

San Francisco, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for telehealth aligns with One Medical's virtual care offerings.
  • Employer-sponsored healthcare benefits boost demand for One Medical's services.
  • Expansion into beauty and wellness services presents new revenue opportunities.

What critics are saying

  • Competition from Amazon's health and beauty services may divert One Medical's customers.
  • Scrutiny over call center practices could harm One Medical's reputation.
  • Office closures in major cities may disrupt operations and affect morale.

What makes One Medical unique

  • One Medical offers a hybrid model combining in-person and virtual healthcare services.
  • The company focuses on a membership-based system for personalized and accessible care.
  • One Medical integrates technology to enhance patient experience and streamline healthcare processes.

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Benefits

Paid sabbatical for your 5th and 10th year

Paid health, vision, and dental insurance

PTO cash out program lets you get cash for up to 40 accrued PTO hours each year

Free One Medical memberships for you and three friends or family members

Pre-tax commuter benefits

Paid maternity and paternity leave at 100% of your base salary

Credit towards childcare

INACTIVE