We are looking for someone who loves operations, gets excited about problem solving with various cross functional teams, and is passionate about building relationships. 

The position will be reporting to the Director, Quality Control & Assurance.  The Quality Manager is a highly collaborative position that will support the development, training and implementation of quality processes and metrics to promote a culture of continuous improvement across the organization and our global external vendors.

The Quality Manager plays a crucial role in upholding Sol de Janeiro’s reputation, customer satisfaction, and operational excellence by ensuring our products are compliant and meet or exceed established quality standards.  The position is intended for a motivated professional with an understanding of cosmetics cGMP, auditing, root cause analysis, and risk mitigation who can shine with little supervision. They will lead incoming quality inspections, non-conformances, and supplier performance monitoring.   

Overall responsibilities:

• Ensure established standards for safety, compliance, quality, and performance are upheld for all products.
• Manage inbound QC inspections from contract manufacturers including all required documentation.
• Coordinate inspection requirements with receiving and warehouse teams.
• Support development teams to establish and maintain product specifications and standards.
• Maintain production retains.
• Track supplier performance data and report monthly.
• Lead the non-conformance process for all Quality issues including communication, investigation, and closeout.
• Ensure all CAPA are sufficient, tracked, and closed out within the agreed timeframe.
• Directly oversee stock status as required.
• Provide escalation on quality issues and status to Quality leadership and business stakeholders as required.
• Perform quality audits of suppliers, contract manufacturers, and distribution centers.
• Develop, improve, and deploy Quality processes and procedures.
• Create work instructions or training materials as needed to ensure processes are clear and consistent.
• Collaborate with Regulatory teams to ensure products and procedures uphold the most current compliance requirements.
• Attend line trials for new product initiatives to support technical risk mitigation with Development Teams.
• Perform all other duties as required.

Job Requirements / Qualifications:

• Bachelor’s degree in Quality Management, Engineering, Chemistry, or a relevant combination of education and work experience.
• 3-5+ years of experience in a quality role within the Cosmetics Industry or similar.
• Knowledge of quality systems and cosmetics cGMP (ISO 9001, ISO 22716, etc.)
• Experience performing Quality audits.
• Experience with a variety of Quality competencies such as AQL, root cause analysis, and CAPA management.
• Advanced Excel skills required.
• Attention to detail – must analyze many pieces of data to understand, digest and assess risk.
• Solid written and verbal communication skills.
• Ability to work cross-functionally and collaborate effectively.
• The ability to operate effectively and efficiently on an independent level.
• NetSuite experience is preferred.
• Must be able to work from / visit our NYC Office 2-3 times per month.
• Must be able to be onsite at Distribution Center as needed to oversee QC operations.

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