Account Manager

What we're looking for

We are seeking a highly motivated Account Manager, Partnerships to join our Partnership Success team and help advance our mission of empowering everyone to live a long, full, and optimal life.

The ideal candidate brings strong experience in customer success and account management within healthcare consulting and/or project management. You are an exceptional communicator who can influence both clinical and business leaders with data-driven, creative solutions. You thrive in fast-paced, ambiguous environments, learn quickly, and have a bias toward action—comfortable not only identifying opportunities but also executing on them.

Reporting to the Director of Account Management, you will serve as a strategic advisor to key partners, navigating technical contexts with ease and ensuring clients realize the full value of their Recora partnership.

Responsibilities

In this role, you will:

• Partner with the Director of Account Management to support strategic growth initiatives and address client needs
• Manage a portfolio of key Recora partnerships, acting as the primary point of contact and the face of Recora for all client-related needs
• Build and maintain strong stakeholder relationships, driving high levels of partner satisfaction, loyalty, and advocacy
• Transform partners into Recora advocates by showcasing their successes through case studies, references, blogs, and other marketing initiatives
• Lead partner communications and engagement by preparing client-facing materials, delivering presentations, and managing meetings, quarterly business reviews (QBRs), and events
• Proactively manage client issues and escalations, collaborating with cross-functional teams (enrollment, operations, analytics, product, partnerships) to resolve challenges and optimize workflows
• Support daily partner operations, including investigating patient issues, managing and tracking referrals, ensuring billing accuracy, and generating EHR reports that improve efficiency, reduce errors, and deliver a seamless experience for patients and partners
• Develop a deep, data-driven understanding of Recora’s products and solutions to identify opportunities for increased client value and operational efficiency
• Travel to client sites (~20%) as needed to provide support and strengthen relationships

Requirements for the Role:

• 3-5 years of experience in account management or client services role in a digital health or healthcare company
• You have strong IQ and EQ
• A reputation for quickly absorbing information, managing conflict, and communicating effectively to both working-level and senior stakeholders
• You’re comfortable presenting to executive and frontline teams, and you’re able to articulate complex technology and operational workflows to audiences of varying backgrounds
• A data-driven problem solver with exceptional analytical skills. You use data to persuade your audience and are comfortable with health system and medical group workflows
• Experience meeting deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment
• Excellent collaboration and time management skills
• While not required, exposure to Epic/Cerner and basic analytics chops for routine data validation is a plus
• Passion for health care as evidenced by academic or personal pursuits and professional experience
• Willing to travel, work with clients on West Coast or central hours, and proximity to a major airport
• NYC-based candidates excited to work IRL 2+ days per week strongly preferred

Benefits

• Equity compensation in Recora
• Generous PTO / sick leave/health benefits
• FSA Commuter Benefits
• 401(k) plan
• Free lunch and snacks in the NY office
• Health and wellness stipend