Director, Global Delivery Services Operations & Excellence
Prosci
Director, Global Delivery Services Operations & Excellence
Prosci
Global change management training and consulting
Prosci · Canada (Remote) · Full-time · Posted 2026-11-03
Workplace: remote
Department: Advisory Services
In this role, you will build and lead Prosci's new Global Services Operations & Excellence team: the operational engine behind our training and advisory delivery worldwide and the owner of the client experience it produces. You will shape the team's charter, structure and operating model, and use it to turn delivery strategy into predictable, scalable and profitable execution across North America, EMEA and APAC. You also partner with the VP, Global Service Delivery, so they can focus on strategy, client relationships and growth.
Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® Model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya™, Prosci's expert change management AI tool.
At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference.
Check out our website for more about our team and approach: https://www.prosci.com/about.
Key role responsibilities include but are not limited to the following:
Run delivery operations and capacity
Drive performance, quality and financials
Raise service delivery excellence
Build and lead the Global Services Operations & Excellence team
Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies. Preferred qualifications are also noted.
Drives Results: builds a team that delivers against agreed operational and financial targets.
Customer Focus: builds a client-first mindset in the team and delivery network.
Collaboration: builds strong working partnerships across Sales, Finance, Product and Content, and People.
Leads Change: builds the team's ability to adopt and sustain change.
Builds Effective Teams: forms a new team with a shared purpose, clear roles and strong accountability.
Develops Others: builds the team's skills through coaching and feedback.
Decision Quality: builds sound, data-informed decision making in the team.
As a people leader building a new team, you embed AI in how it works from the start to make delivery operations faster, more consistent and more scalable. You encourage experimentation, share what works and help people build confidence with new tools. You uphold Prosci's data security, confidentiality and intellectual property governance in every use of AI.
Travel Requirements: This role requires 20% travel.
Work Location: This is a remote role.
Compensation: $125,100 - $155,600 CDN is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program.
Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, life insurance and long-term disability programs, RRSP with company matching, and access to LinkedIn Learning. Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events.
We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity. Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization:
https://www.prosci.com/about/dei
If you require assistance due to a disability applying for open positions, please submit a request to: [email protected].
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Prosci focuses on change management worldwide, offering training programs, consulting services, and proprietary tools to help organizations implement and sustain change. Its core product, the ADKAR Model, guides individuals through change with a structured, evidence-based approach, while training and consulting services translate that framework into practical, organizational capabilities. Prosci differentiates itself by combining scientific principles with a people-centric method and a proven change-management process, supporting clients across diverse industries. The company aims to build lasting change capabilities in organizations, enabling successful change outcomes and improved performance.
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