Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

About the role

We have a unique opportunity for a Credit Controller to join our Finance, based at our Fender EMEA head office in East Grinstead! Reporting to Credit Control Supervisor– EMEA this role will be responsible in responsible for defined customer accounts across the EMEA countries. The job will interact other EMEA Credit Controllers and other departments such as Finance/Accounting, Sales, Customer Services and BDM’s.

If you’re passionate about making a difference, working with a close knit team, and will enjoy the challenge of working across a European business...this role is for you!

Hybrid Working

Post COVID-19, Fender is working under a hybrid flexible working arrangement, with most employees working both from home and the office. This means that in most cases, our employees will experience a blend of working from home, or from the office, dependent on what type of role they undertake and the requirements of that role. We encourage leaders to both manage business requirements and offer flexibility where possible.

Main Responsibilities

• Ensure compliance with all company policies and standard operating procedures identify/establish internal controls and ensure their operating effectiveness.
• Ensure customers remit promptly in accordance with agreements.
• Work with customers, Sales and Customer Services teams respectively to manage the manual order release process to maximize sales while managing credit risk.
• Work with customers to resolve any issues with invoicing.
• Accurately allocate customer receipts daily into the Accounts Receivable System,
• Download bank statements daily and save.
• Ensure that invoices and debit/credit memos are emailed daily, and statements, reminders etc. are distributed by email, as necessary.
• Prepare regular direct debit collections.
• Maintain direct debit mandates for EMEA regions where necessary.
• Daily review of customer accounts credit status to control the flow of orders and provide information to all internal related parties on credit limit/hold statuses.
• Assist in providing bad and doubtful debt information quarterly.
• Work with external third-party providers including Credit Reporting and Collection Agencies.
• Cover for other Credit Controllers during absences and holidays.
• Provide administrative and support within the department as required raising credit/ Debit memos

This is an indication of the main responsibilities of the role and the Company reserves the right to amend the content of the role at its discretion.

Person Specification

Essential Skills/Knowledge/Experience

• Credit collection of at least 1 years,
• Proficient in English,
• Excellent communication and interpersonal skills,
• Attention to detail,
• Ability to remain calm under pressure,
• Proactive,
• Multi-tasking, flexible and adaptable,
• Microsoft Office – Basic experience.

          Desirable Skills/Knowledge/Experience

• Additional languages Spanish/French/German/Italian/Portuguese
• AS400
• SAP