Infrastructure & Operations Engineer - Multiple Teams

Job Summary

Synechron is seeking an experienced Infrastructure & Operations Engineer to administer, support, and optimize enterprise infrastructure across virtual application and desktop platforms, cloud services, Windows environments, virtualized infrastructure, and managed file transfer services.

The role will focus on Citrix Cloud, Azure Virtual Desktop (AVD), Microsoft Azure, Windows infrastructure, Active Directory, VMware, MFT/FTP, monitoring, automation, operational documentation, and platform reliability.

The position will contribute to business objectives by maintaining secure and available infrastructure, improving user access and application delivery, resolving operational issues, supporting business continuity, and increasing the consistency and efficiency of infrastructure operations.

Software Requirements

Required Software Skills

• Citrix Cloud and Azure Virtual Desktop (AVD): 7–12 years of experience administering and supporting virtual applications and desktops, including user access, session management, policies, application delivery, troubleshooting, and performance optimization.
• Microsoft Azure: 5–8 years of experience administering and supporting Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational troubleshooting.
• Windows Infrastructure: 7–12 years of experience administering and supporting Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting.
• VMware: 5–10 years of experience supporting and administering virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability.
• MFT/FTP: 3–5 years of experience administering and operationally supporting managed file transfer and FTP services, including user access, file-transfer monitoring, troubleshooting, and connectivity issues.
• Active Directory and Group Policy: Experience managing users, groups, organizational units, policies, access, authentication, and endpoint administration.
• Infrastructure monitoring: Experience or working knowledge of Grafana, Azure Monitor, and related infrastructure and application monitoring tools.
• Operational documentation: Ability to maintain technical documentation, operational procedures, runbooks, knowledge articles, and support records.

Preferred Software Skills

• Automation tools and scripting for repetitive administrative and operational tasks.
• Monitoring and alerting tools for infrastructure, applications, virtual desktops, cloud resources, and file-transfer services.
• IT service management and incident-management tools.
• Infrastructure operations tools supporting capacity planning, performance analysis, patching, configuration, and compliance.
• Cloud, virtualization, and endpoint-management tools relevant to enterprise infrastructure environments.

Version and Experience Guidance

• Specific software versions are not mandated in the requirements.
• Candidates should have experience with current, production-supported versions of Citrix Cloud, AVD, Azure, Windows Server, VMware, MFT/FTP, Grafana, Azure Monitor, and related tools.
• Candidates should be able to support platform upgrades, configuration changes, patching, compatibility assessments, and controlled releases.
• Relevant hands-on experience across the required technologies may be considered in lieu of specific certifications.

Overall Responsibilities

• Administer and support virtual applications and desktops through Citrix Cloud and AVD.
• Manage user access, session management, policies, application delivery, performance, and troubleshooting for virtual desktop environments.
• Administer and support Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational services.
• Manage Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting.
• Administer VMware virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability.
• Administer and operationally support MFT/FTP services, including user access, file-transfer monitoring, troubleshooting, and connectivity issue resolution.
• Monitor infrastructure and application health using Grafana, Azure Monitor, and related monitoring tools.
• Investigate and resolve infrastructure, access, performance, availability, configuration, and connectivity issues.
• Identify opportunities to automate repetitive administrative tasks and improve operational efficiency.
• Improve monitoring coverage, alert quality, operational procedures, platform reliability, and issue response.
• Maintain technical documentation, operational procedures, runbooks, knowledge articles, and support records.
• Collaborate with infrastructure, application, security, service-management, and business teams to coordinate changes and resolve issues.
• Apply security, compliance, access-management, patching, and change-control requirements.
• Support capacity planning, performance optimization, availability management, and operational continuity.
• Contribute to efficient resource utilization and sustainable infrastructure operations by reducing unnecessary processing, improving capacity use, and supporting automation.
• Deliver measurable outcomes such as improved service availability, reduced recurring incidents, timely issue resolution, reliable application access, and consistent operational support.

Technical Skills (By Category)

Programming Languages

Essential

• Ability to interpret infrastructure scripts, configuration files, commands, logs, and monitoring outputs.
• Ability to execute approved administrative procedures and troubleshooting steps.
• Ability to understand automation logic used for infrastructure and operational activities.

Preferred

• PowerShell or equivalent scripting experience for Windows, Azure, endpoint, and administrative automation.
• Basic scripting for monitoring, reporting, validation, and automated remediation.
• Experience creating reusable scripts for repetitive infrastructure tasks.

Databases/Data Management

Essential

• Understanding of operational data, system logs, performance metrics, alerts, configuration records, and support information.
• Ability to analyze infrastructure and application logs to identify performance, availability, access, or connectivity issues.
• Ability to maintain accurate records for assets, users, configurations, incidents, changes, and operational procedures.
• Understanding of data protection, retention, access control, and traceability for infrastructure-related information.

Preferred

• Experience with log aggregation, monitoring data, alert history, and operational reporting.
• Familiarity with configuration databases, asset information, capacity records, and service-management data.
• Experience improving the organization, quality, and usability of operational data.

Cloud Technologies

Essential

• 5–8 years of experience administering and supporting Microsoft Azure resources.
• Experience with Azure virtual machines, networking, identity and access, storage, monitoring, and operational troubleshooting.
• Experience supporting Azure Virtual Desktop environments.
• Understanding of cloud availability, access management, performance, security, capacity, and operational support.
• Ability to manage cloud resources across development, testing, production, and other controlled environments.

Preferred

• Experience with cloud automation and infrastructure-management tools.
• Familiarity with cloud resource optimization, capacity planning, and cost management.
• Understanding of hybrid infrastructure operations and integration between cloud and on-premises environments.
• Awareness of sustainable cloud operations and efficient resource allocation.

Frameworks and Libraries

Essential

• Citrix Cloud administration and virtual application delivery.
• Azure Virtual Desktop administration and support.
• Azure virtual machines, networking, identity, storage, and monitoring services.
• Windows Server and endpoint administration.
• Active Directory and Group Policy administration.
• VMware virtualization and virtual machine management.
• MFT/FTP administration, monitoring, and support.
• Grafana dashboards, alerting, and visualization.
• Azure Monitor metrics, logs, alerts, and performance monitoring.

Preferred

• Tools for infrastructure automation, configuration management, and patch management.
• Tools supporting endpoint administration, application delivery, and user-session management.
• Monitoring, alert-correlation, logging, and automated-notification tools.
• Capacity, performance, availability, and configuration-analysis tools.

Development Tools and Methodologies

Essential

• Experience across the infrastructure operations lifecycle, including planning, implementation, configuration, monitoring, troubleshooting, maintenance, and support.
• Experience administering and supporting enterprise infrastructure platforms.
• Ability to follow change-management, incident-management, problem-management, and release procedures.
• Ability to create and maintain technical designs, operational procedures, runbooks, support guides, and knowledge articles.
• Experience coordinating infrastructure changes and issue resolution with cross-functional teams.
• Ability to perform root-cause analysis, document findings, and implement corrective actions.
• Familiarity with service availability, capacity management, performance monitoring, and operational continuity practices.

Preferred

• Experience automating repetitive infrastructure and administrative tasks.
• Familiarity with ITIL processes and infrastructure service-management practices.
• Experience with monitoring improvement, alert tuning, process standardization, and operational dashboards.
• Exposure to DevOps tools, infrastructure as code, and automated deployment practices.
• Experience supporting continuous improvement initiatives for infrastructure operations.

Security Protocols

Essential

• Understanding of infrastructure, cloud, endpoint, virtualization, and access-management security requirements.
• Experience administering Active Directory, identity and access controls, Group Policy, and user permissions.
• Ability to apply least-privilege access, authentication, authorization, secure configuration, and controlled administrative practices.
• Understanding of patching, vulnerability remediation, endpoint security, system hardening, and security monitoring.
• Ability to protect credentials, system information, configuration data, logs, and operational documentation.
• Ability to follow security, compliance, privacy, and change-control standards.
• Ability to identify and escalate unauthorized access, security alerts, configuration risks, and policy deviations.

Preferred

• Experience supporting infrastructure security reviews, audit activities, and compliance evidence.
• Familiarity with access reviews, vulnerability reporting, security baselines, and remediation tracking.
• Understanding of secure cloud networking, monitoring, and administrative access.
• Experience integrating security checks into operational procedures and automation workflows.

Experience Requirements

• Overall experience: 7–12 years of relevant IT infrastructure experience.
• Citrix Cloud and AVD experience: 7–12 years administering and supporting virtual applications and desktops, including user access, session management, policies, application delivery, troubleshooting, and performance optimization.
• Microsoft Azure experience: 5–8 years administering and supporting Azure resources, including virtual machines, networking, identity and access, storage, monitoring, and operational troubleshooting.
• Windows Infrastructure experience: 7–12 years administering and supporting Windows Servers and endpoints, Active Directory, Group Policy, patching, system health, security, and troubleshooting.
• VMware experience: 5–10 years supporting and administering virtualized infrastructure, including virtual machines, resource utilization, capacity, performance, and availability.
• MFT/FTP experience: 3–5 years administering and supporting managed file transfer and FTP services, including user access, file-transfer monitoring, troubleshooting, and connectivity issues.
• Monitoring experience: Preferred experience using Grafana, Azure Monitor, and related monitoring tools to assess infrastructure and application health.
• Automation experience: Preferred ability to identify opportunities to automate administrative tasks, improve monitoring and alerting, standardize processes, and enhance reliability.
• Industry preference: Experience supporting enterprise-scale, 24x7, highly available, regulated, or business-critical infrastructure environments is preferred.
• Alternative experience pathways: Equivalent combinations of relevant hands-on experience, technical training, platform administration, operational delivery, or demonstrated infrastructure capability may be considered in lieu of specific certifications.
• Outcome evidence: Candidates should demonstrate contributions to improved platform availability, user access, incident reduction, performance, capacity management, operational consistency, or infrastructure reliability.

Day-to-Day Activities

• Administer and monitor Citrix Cloud, AVD, Azure, Windows, VMware, MFT/FTP, Grafana, and Azure Monitor environments, including access, performance, capacity, and availability.
• Troubleshoot infrastructure, virtual desktop, application delivery, file-transfer, authentication, networking, and system-health issues in collaboration with technical teams.
• Participate in operational reviews, change-planning meetings, incident discussions, service-improvement sessions, and cross-functional coordination activities.
• Deliver platform changes, monitoring improvements, automation, technical documentation, operational procedures, and recommendations within established security and change-control standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline; equivalent relevant hands-on experience may be considered.
• Demonstrated experience aligned with the required ranges across Citrix Cloud, AVD, Microsoft Azure, Windows infrastructure, VMware, and MFT/FTP.
• Relevant certifications in Microsoft Azure, Windows Server, Citrix, VMware, cloud infrastructure, ITIL, monitoring, observability, automation, or infrastructure operations are preferred.
• Microsoft Certified: Azure Administrator Associate (AZ-104), Azure Virtual Desktop-related certifications, Citrix certifications, or VMware certifications are advantageous.
• Commitment to continuous professional development through relevant training, certifications, knowledge sharing, security learning, automation practice, and ongoing infrastructure technology development.

Professional Competencies

• Applies structured problem-solving to diagnose complex infrastructure, virtual desktop, cloud, virtualization, access, performance, and file-transfer issues.
• Provides technical leadership through sound operational decisions, knowledge sharing, mentoring, documentation, and coordinated issue resolution.
• Communicates clearly with infrastructure, application, security, service-management, vendors, and business stakeholders regarding risks, dependencies, changes, incidents, and service performance.
• Adapts to changing cloud platforms, virtualization technologies, security requirements, monitoring needs, operational priorities, and business conditions through continuous learning.
• Identifies practical opportunities to improve automation, monitoring, alerting, standardization, reliability, security, resource efficiency, and infrastructure sustainability.
• Manages time and priorities effectively across platform administration, incident response, maintenance, upgrades, project delivery, documentation, and continuous improvement activities.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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